WFS cuts truck waiting times at Milan Malpensa cargo hub

Worldwide Flight Services (WFS) has significantly reduced average truck waiting times at its cargo terminal at Milan Malpensa Airport through a locally developed digital solution and operational changes.

The improvement has been achieved using an SMS-based system that assigns trucks to warehouse gates, enabling clearer communication with drivers and more efficient handling of import and export cargo.

At Milan Malpensa, around 28,000 trucks are processed each year. To support this volume, WFS redesigned the front of its warehouse and created dedicated truck parking areas to improve the flow of vehicles.

As a result, the average processing time per truck has been reduced to 48 minutes. Around 45 per cent of truck visits are now completed within 30 minutes, while 75 per cent are handled within one hour. Only 10 per cent of operations exceed the airport’s key performance indicators during peak periods.

WFS is also promoting the use of its CargoKiosk technology to further simplify and digitalise truck and driver processing. The system helps speed up document handling, saving time for drivers and improving productivity for logistics companies.

The company has also introduced a dock coordination office at the airport and plans further investments to improve vehicle flow and operations in cooperation with the airport authority.

According to WFS, continuous performance monitoring and daily reporting remain central to maintaining service improvements, increasing throughput, and enhancing customer satisfaction through more consistent and timely operations.