Hermes rolls out new cargo management system at Hanoi airport

April 10, 2018: Hermes Logistics Technologies (HLT), recently went live with its new cargo management system (CMS) version, Hermes 5 (H5), at the ALS Cargo Terminal (ALSC) and Noi Bai International Airport in Hanoi, Vietnam.

H5, which is expected to be rolled out globally soon, has future proofed Hermes’ CMS application by modernising its framework, which will allow simpler integration with new technologies, and open up its opportunities through APIs and new messaging channels. Additionally, the ability to run within any Cloud, private or public servers, makes H5 simpler to implement for Cloud-ready customers.

ALSC and its customers will benefit from a faster and more controlled service, with hand-held device functionality, intelligent warehouse task steering and real-time service level agreement (SLA) monitoring.

“Our new version offers ALSC bespoke, pre-advice messaging between its hub and satellite warehouses to gain key task visibility, and efficiencies in cargo transfer times,” said Yuval Baruch, chief executive officer, Hermes Logistics Technologies.

“To drive the ALSC implementation, HLT’s team of cargo and technical experts provided on-site support to ALSC, thereby successfully getting the system live with a number of customers. The preparation and training to go-live with the help of the ALSC team enabled it to independently roll out its remaining airlines efficiently on time, with remote support from Hermes,” said Baruch.

“We provided best-in-practice process framework to handle the sensitive and special cargo, in addition to a wealth of Big Data that was used to effectively analyse and demonstrate the quality of service provision,” he said.

H5 is the latest version in a suite of Hermes’ applications, which includes Hermes Cargo Management System, Hermes Hub Management System, and Hermes Business Intelligence.

“With an aim to evolve as a pioneering cargo handling terminal in the region, ALSC selected H5, the newest version of Hermes CMS,” said Le Thanh Binh, deputy director, ALS Cargo Terminal.

“Thanks to the support from Hermes, from business study to on-site and remote support, we have successfully implemented the new system for all of our customers. The innovative design of H5 brings us a new experience in terms of service provision, performance control and user interaction. We strongly believe that under the customer-oriented leadership of Yuval Baruch, HLT and Hermes 5 shall continuously be upgraded to offer a competitive advantage to our terminal, and bring more value to our airline, consignee and shipper customers,” said Binh.

Meanwhile, Hermes recently roped in Alexis Labonne as its new chief technology officer to lead the global roll out of H5.