dnata implements safety measures for passengers at DXB

dnata, a leading air services provider, has taken several measures to ensure the safety and wellbeing of employees and passengers when they fly to and from Dubai International airport (DXB).

Since the Covid-19 outbreak began, dnata's expert teams have worked around the clock to develop and implement a comprehensive health and safety programme, enhancing services, processes and training across the company's at the heart of everything we do.


dnata disinfected busses, passenger steps, baggage dollies and pushback tractors

"We have further improved services, processes and training to adapt to the new operating environment and help our airline customers restore consumers' confidence in travel. I thank all of my colleagues and partners at the airport for their relentless commitment to consistently achieving the highest possible level of safety across our operations."

In May, dnata completed a mass disinfection programme of all ground support equipment (GSE) to protect its employees and customers' passengers.  More than 11,500 pieces of GSE including busses, passenger steps, baggage dollies, and pushback tractors were disinfected at the two Dubai airports. A bowser spray unit and handheld sanitation units were used to ensure the most effective disinfection was carried out on all equipment airside, including the company's cargo operations.

In addition to the disinfection of its equipment and facilities, dnata has supplied employees with Personal Protective Equipment (PPE), including face masks and hand sanitizers. Detailed guidelines on wearing and the safe disposal of PPE have been provided to staff in various roles. Regular safety inspections are conducted by a dedicated team, with team briefings held daily to ensure that all guidelines are understood and followed.

dnata has also worked closely with Dubai Airports to maximise safety for passengers throughout their airport journey, from check-in to boarding. Check-in desks at the airport have been installed with protective barriers, and waiting areas have been modified to help passengers observe social distancing. The boarding process is facilitated by dnata's boarding agents who wear the required PPE and ensure that passengers board in small numbers. Boarding gates are deep cleaned and disinfected after the boarding of every flight.