American Airlines is updating and enhancing its cleaning procedures on board and will begin offering personal protective equipment to customers as it continues to prioritize customer and team member well-being in its response to Covid-19.
Improvements to cleaning procedures will begin this week and will expand to every mainline and regional flight over time. Beginning in early May, American will build on its comprehensive cleaning program by expanding the cleaning procedures already used during longer stops to every mainline flight. This cleaning will use a disinfectant approved by the Environmental Protection Agency (EPA) and includes: In-customer areas, tray tables, seatbelt buckles, armrests, window shades and seatback screens. It also includes wiping door and overhead bin handles.
In team member areas, enhanced galley cleaning, jumpseats and crew rest seats. The new enhancements add cockpit surfaces as well. These measures build on new and expanded cleaning procedures American added in early March, including additional touchpoints in the cabin, increased provisioning of hand sanitizer and sanitizing wipes for crew members, and expanded fogging with an EPA-registered hospital-grade disinfectant in all public areas on aircraft. American is also expanding deeper cleanings and disinfection to all regional flights.
In early May, American will start the process of distributing sanitizing wipes or gels and face masks to customers. This offering will expand to all flights as supplies and operational conditions allow.
“We are looking out for our customers’ well-being to give them peace of mind while they travel with us,” said Kurt Stache, Senior Vice President of Customer Experience. “We’re moving quickly on these enhancements and we’ll continue to improve the travel experience for our customers and team members as we navigate these times together.”
Masks will be required for flight attendants during every mainline and regional flight beginning May 1. In addition, the airline has added a drawer in the galley on every mainline flight containing personal protective equipment, including masks for flight attendants and pilots, and other sanitizing items.
“Our team members on the frontline are truly going above and beyond during this time,” continued Stache. “Their commitment is nothing short of incredible and we will continue to work with them to make sure they have the equipment they need to feel safe.”