THG, Teleport partner to digitise customs for eCommerce trade
The system is designed to digitise and manage the full lifecycle of customs documentation
The Hashgraph Group and Teleport have entered into a partnership to develop a Digital Customs Documentation System aimed at improving cross-border eCommerce trade across Southeast Asia. The system is designed to digitise and manage the full lifecycle of customs documentation, with an initial proof of concept focused on eCommerce shipment flows and patterns.
The initiative brings together The Hashgraph Group’s expertise in distributed ledger and AI-based enterprise systems with Teleport’s cross-border logistics capabilities. The companies state that the system is intended to address challenges in customs processing, including shipment mis-classification, documentation errors, and delays linked to multi-party handling. Research cited in the announcement indicates that 43 per cent of organisations face shipment delays at customs, while 41 per cent highlight regulatory complexity and Harmonised System code requirements as key issues in supply chains.
The Digital Customs Documentation System is built on three core capabilities. It uses Hedera’s distributed ledger technology to create immutable shipment records, integrates with the TradeTrust framework to support legally recognised digital trade documents, and incorporates AI-assisted HS code validation to improve classification accuracy. The system aims to enable paperless processes and strengthen customs risk assessment while reducing manual intervention and clearance times.
Stefan Deiss, Co-Founder and CEO of The Hashgraph Group, says, “We are excited to be working with Teleport on this state-of-the-art cross-border shipment logistics system that significantly enhances and streamlines the entire lifecycle of e-commerce parcels, from initial processing and accurate documentation to comprehensive tracking and final delivery. We are tackling a long-standing challenge in cross-border trade by reducing complexity and delays associated with customs documentation, leveraging agentic automation with lightning-fast transaction speed.”
The system will capture shipment events through Hedera’s Consensus Service and generate auditable records. It will also use TradeTrust to ensure the legal validity of electronic trade documents. The companies state that this approach can help address issues such as dangerous goods misclassification and improve transparency across logistics operations.
Teleport, which operates an air logistics network across the Asia Pacific, handled more than 167 million parcels in 2025. The new system will initially be deployed on Malaysian cross-border routes and high-volume domestic air corridors.
Milan Dhingra, Chief Product and Technology Officer at Teleport, says, “We are committed to seeing traditional logistics integrated with Web3 technology to provide a single source of truth that is verifiable and immutable for seamless and faster customs clearance. Teleport, as a logistics company, will always be a physical business – but how we work must be digital-first. Therefore, we are always on the move to explore new ways, in both near- and long-term horizons, to solve long-running industry problems with technology. We see opportunities to improve risk assessment and lower administrative costs as well as enhance the overall customer experience by unlocking and untangling what we can in our supply chain. The success of this solution will allow us to systematically be faster, cheaper and better, continuously.”
The companies state that the system is designed to scale beyond Southeast Asia and support multimodal logistics across land, air, and sea. It is also intended to extend to other stakeholders in the trade ecosystem.
Deepak Lalan, Head of GCC and Enterprise Programmes at The Hashgraph Group, added, “The solution that we’re building is designed to scale across global trade. It can support cross-border logistics by land, air, and sea, and it can extend beyond customs to other stakeholders across the trade system.”
The Digital Customs Documentation System will integrate with The Hashgraph Group’s TrackTrace solution to provide end-to-end visibility, audit trails, and traceability using decentralised identifiers. The proof of concept is scheduled for completion in the first half of 2027, with plans to onboard merchants and ecosystem partners and eventually extend access to customs authorities globally.
