DHL launches Xcelerate - premium airport-to-airport cargo service

DHL Aviation, the aviation business of DHL Express, has launched Xcelerate, a premium, fast-track, airport-to-airport cargo product designed to offer customers priority shipping and superior service.

The service provides the fastest available shipping options with guaranteed capacity and shorter transit times, says an official release. "The launch aims to meet the evolving needs of customers seeking expedited logistics solutions and enhances DHL Aviation's range of international air cargo products for freight forwarders and major shippers."

The product allows for last-minute cargo acceptance, close to flight departures, with high loading priority. This means that shipments can be dispatched with guaranteed capacity at short notice, subject to availability, ensuring that urgent logistics needs are met, the release added.

Ingrid Raj, Global Head of Aviation Commercial, DHL Express says: "We are excited to now offer our cargo customers a premium option similar to the experience offered to passengers by certain airlines. This must-fly offering has been developed based on customer feedback and the collaboration of various departments."

Paul Ennis, VP of Global Operations, DHL Aviation adds: "With the introduction of Xcelerate, we are further living up to our customer promise of Excellence, Simply Delivered by providing the highest levels of flexibility and attention for their cargo with a standardised, easy-to-access service."

Xcelerate ensures priority release at destinations, meaning that shipments that arrive last will be the first to be recovered, enhancing efficiency for DHL customers. A dedicated customer service team will oversee shipments end-to-end, providing proactive email notifications to keep customers informed throughout the process and ensuring a seamless journey, the release added.

The initiative also supports DHL's commitment to achieving over 30 percent SAF blending by 2030 and reaching net-zero emissions by 2050.