cargo.one launches AI-powered tools to boost forwarder productivity

cargo.one, the leading technology platform for freight forwarders to buy and sell logistics services, has unveiled a new product release featuring five capabilities designed to boost the productivity of freight forwarders ahead of this year’s peak season. The update introduces enhanced AI-powered quoting, multi-lane tender rate procurement, a single source of truth for all rates, customer-specific pricing rules, and real-time quoting analytics, all powered by cargo.one’s enterprise-grade, scalable technology platform, according to an official release from cargo.one.

Peak Season creates a universal challenge for freight forwarders: volumes spike, customers require faster responses, and operational inefficiencies become more costly. Traditional workflows, often paper-based, force teams to choose which opportunities to pursue, turn away business they do not have capacity for, and make maintaining profitability at scale difficult. cargo.one’s October release tackles these challenges with tools built for high-volume, high-pressure operations, the release added.

Building upon its July release, cargo.one’s AI-powered Quoting now generates complete, ready-to-share customer quotes that consistently match the rate selections that human experts prefer themselves. Forwarders can send quotes as-is or review and edit before sending, allowing them to handle significantly more volume without additional headcount. For high-value tenders and RFP, cargo.one’s new Tender Feeder provides rate data downloads for multi-lane tenders in one simple export, turning what traditionally required multiple days and cross-functional coordination into minutes of work.

Robert Frei, Global SVP of Freight Forwarding Operations at DP World, explains, “We’re developing in-house tools that deliver more options and faster service to our customers. As part of this, we’re partnering with cargo.one to aggregate airline rates directly into our systems. This collaboration enhances our digital connectivity and ensures that our quoting tool has access to consistent, high-quality rate information, an essential step in strengthening the customer experience we’re building.”

cargo.one has also launched three new enterprise-grade operational control features, helping forwarders maintain pricing consistency and visibility during volume spikes. The Rate Engine centralises the management of buy rates, internal product rates, and sell rates in a single interface, serving as a key tool for both sales teams and online portals.

Sales Profiles provide automatic sell rate generation per customer or group, ensuring consistent pricing strategies across teams. cargo.one’s new Quoting Insights deliver real-time analytics on conversion rates, response times, and performance by customer or route, facilitating real-time optimisations rather than traditional post-season analysis.

Christopher Ziller, Operations Manager, Airfreight at QCS-Quick Cargo Service, comments, “cargo.one's AI quotes are spot-on—we rarely need to make changes, saving significant time while maintaining control over customer communication. This frees our team for tasks with higher financial value, such as complex shipments that need deeper attention and, more importantly, business development.”

“We continue to invest heavily in AI automation, but also in the foundation that enables AI to deliver value. The October release reflects our philosophy: advanced tools are only as good as the data behind them. By building upon our industry-leading rate database, we deliver capabilities no one else can match,” says Moritz Claussen, Founder and Co-CEO of cargo.one.

Enhanced AI quoting, Tender Feeder, Rate Engine, Sales Profiles, and Quoting Insights are available starting today—enabling forwarders to scale volume, reduce manual workflows, and maintain complete operational visibility and control.