Qatar Airways Cargo introduces interline bookings on digital lounge

Feature currently being used by American Airlines Cargo and LATAM Cargo to manage bookings on Qatar Cargo flights.

Qatar Airways Cargo introduces interline bookings on digital lounge
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Continuing its commitment to digitalise and enhance the booking experience, Qatar Airways Cargo, becomes the first air cargo carrier to offer online bookings with instant confirmations to interline partners through its digital lounge portal.

"Interline partners can now manage online bookings seamlessly, eliminating the need to contact local station staff and significantly reducing the manual exchange of booking emails. This enhancement not only streamlines the booking process but also enhances operational efficiency, providing real-time access to booking information and updates," says an official release.

The interline booking feature is currently being used by American Airlines Cargo and LATAM Cargo to manage all their bookings on Qatar Airways Cargo flights. The air cargo carrier aims to extend digital lounge to all its interline partners in the coming months, the release added.

Mark Drusch, Chief Officer Cargo, Qatar Airways Cargo says: “Digitalisation is a cornerstone of our strategy, and we are proud to continue setting new standards in the cargo industry. As the first air cargo carrier to offer online bookings with instant confirmations to our interline partners, we are committed to innovation and improving the booking experience for both, our partners and customers. Our teams actively gather customer feedback to enhance the user experience on the Digital Lounge portal, and we have made significant progress since its launch in 2022.”

Faisal Karamat, Vice President, Cargo Customer Experience, Qatar Airways Cargo adds: “Since the launch of digital lounge, we have welcomed over 6,800 registered customers and 15,000 users to the portal, achieving nearly 500,000 online bookings. The portal’s intuitive design and user-friendly layout have received high praise, underscoring its success in meeting customer needs and driving digitalisation in the cargo industry. We are continually exploring ways to enhance our digital lounge, and the introduction of the new interline feature is a testament to our commitment to adding valuable functionalities.”

Customers can complete their bookings in just two-three minutes, supported by a 24/7 centralised in-house technical support team, the release added.

Qatar Airways Cargo recently introduced a new industry feature My Allotments on the portal, which provides real-time visibility, prevents overbooking and optimises shipment planning.

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