Virgin Atlantic Cargo introduces Pharma Secure service to help carry Covid-19 vaccines
It includes a 24/7 support team, automated status updates, proactive service recovery and periodical integrity checks among other facilities.
Virgin Atlantic’s cargo operation has unveiled new capabilities in readiness to handle the logistical complexities of distributing Covid-19 vaccines on its global network. To ensure the safety and security of this valuable cargo, the airline has introduced a new Pharma Secure service for all urgent, valuable and vulnerable pharmaceutical and life sciences shipments.
Working with their customers and responding to their specific requirements, the new product will include a 24/7 support team, automatic live status updates, proactive service recovery and periodical integrity checks, temperature controlled facilities and a dedicated booking team.
Dominic Kennedy, managing director, Virgin Atlantic Cargo commented, “This new service takes our already well-established pharmaceutical offering to the next level. We want to offer our customers peace of mind so they can book confidently with us, knowing their precious cargo will arrive safely, securely and on time. We look forward to playing a part in supporting the Covid-19 recovery by transporting crucial vaccines and pharmaceutical products to the UK and around the world on our global network, ensuring swift access to vaccines for the public as they become available.”
He added, “Since the start of the Covid-19 pandemic, Virgin Atlantic Cargo has played a vital role keeping global supply chains running and transporting essential goods around the world. They are agile and continue to innovate, bringing in new services such as Pharma Secure to respond to customer demand. It is a testament to the hard work of our teams that we have completely re-engineered our cargo business into a successful freight-only operation offering cargo-only services and charters for the first time in our history, enabling businesses to re-establish trade routes and transport critical supplies around the world.”
The new offering includes a 24/7 support team, automated status updates, proactive service recovery and periodical integrity checks, security escorts (on request), dedicated email for bookings, quotes and support, highest priority access to capacity, priority unloading at LHR, money back guarantee, GDP training staff worldwide, access to temperature-controlled facilities for both COL and CRT.
Although the emergence of Covid-19 led to a decrease in passengers travelling, demand to transport cargo remains strong. Virgin Atlantic flew its first cargo only flight on March 21 and has grown and evolved a significant programme of scheduled and charter cargo flying, averaging over 190 flights per week to new and existing destinations. In addition, we successfully partnered with the Department of Health and Social Care and the NHS, operating cargo-only flights from Shanghai to London Heathrow bringing over 4 million tonnes of essential medical equipment, supplies and PPE into the UK.