Pets get special attention at London Heathrow as IAG Cargo unveils new pet transport service

Feb 6, 2019: IAG Cargo launched its new pet transportation service on flights from the UK in partnership with PetAir UK, alongside its sister company British Airways. The new service offers customers an improved online booking experience and custom crates to suit each pet. The new service also coincides with the unveiling of IAG Cargo's new meet-and-greet pet area at London Heathrow.

The premium offer helps to remove the stress of complicated pet travel arrangements. Customers can book simply through IAGCargo.com for their pets leaving the UK. As part of the partnership, PetAir UK offers a UK-wide home pet collection service and can also manage all import permits, export documents and fulfil the often-complex veterinary requirements in house. All pets are flown in a temperature-controlled environment in customised crates that are lined with layers of absorbable vet bedding that wicks away moisture and provides warmth and comfort, helping to ensure pets are comfortable, relaxed and clean.

Daniel Johnson, Manager, Global Products, IAG Cargo said: "We are delighted to partner with PetAir UK to offer this service. Our customers - and their pets - are always our priority and we are continually innovating to improve our service across all our operations. IAG Cargo's dedicated team of skilled and passionate animal handlers work alongside PetAir UK to ensure the highest level of care for pets for their journey to any of our 350 destinations."

Luke Gamble, Veterinary Director, PetAir UK said: "It's a privilege for us to partner with IAG Cargo and British Airways. Our team offers a wealth of expertise, with many of us being vets or vet nurses. We share IAG Cargo's commitment to ensuring the highest standards every step of the way, making the partnership a fantastic fit. The new service allows us to elevate the standards of pet shipping to a new level and give our customers an elite service and total peace of mind."

IAG Cargo is trusted by pet owners and animal conservation charities alike to transport tens of thousands of live animals every year, ranging from furry four-legged friends to tropical fish and some of the world's most endangered species.