Kuehne+Nagel launches digital tool ePortalChina to help streamline processes

Kuehne+Nagel has launched ePortalChina, the latest air freight digital offering which expands Kuehne+Nagel’s online service capabilities beyond explore, quote, book and track. It enables value-added functions focusing on an easy and quick invoicing and payment experience. The portal allows both individual and company account registrations, enabling Kuehne+Nagel’s Chinese customers to collaborate effectively among co-workers and suppliers while managing their air freight shipments efficiently without too much paperwork and e-mails.

Developed specifically for the Chinese market, ePortalChina responds to the unique local challenges, including streamlining the processes for online generation of the government uniform invoice (e-GUI). Customers can now pay invoices directly via the digital portal that has access to a large number of Chinese banks. Additionally, bank transfers made via the platform have a clear reference to the corresponding shipments, reducing the customers’ workload on payment reconciliation. Apart from web browser access, ePortalChina offers a local solution for mobile-centric users by integrating quote and book functionality for WeChat, the largest social media platform among the Chinese community.

“With ePortalChina, customers who prefer the convenience of WeChat can manage their air freight shipment via their smartphones, enjoying full flexibility and visibility. It also addresses the long-time bottleneck of e-invoicing and online payment for B2B transactions,” said Jack Liu, senior vice president for Kuehne+Nagel Asia Pacific, Air Logistics.

The digital tool is now available for Air Logistics services and will eventually be expanded to Sea Logistics and other transportation modes. ePortalChina is a further step forward in Kuehne+Nagel’s digital transformation to establish a seamless digital customer journey by putting customers’ needs first.