Emirates' new airfreight product to swiftly transport aircraft parts

April 11, 2018: In an attempt to expeditiously dispatch critical aircraft components across the globe, leading cargo airline Emirates SkyCargo, recently launched a unique airfreight product, Emirates AOG.

Every day, Emirates SkyCargo transports spare parts by air at short notice to help repair aircraft, which are stranded due to technical reasons and lack of availability of the right spare parts.

Emirates AOG is Emirates SkyCargo’s latest product offering for the global aviation industry. It’s built to respond to needs of airlines wanting to service grounded aircraft, by rapidly despatching critical aircraft components unavailable at the destination.

According to Emirates SkyCargo, leaving an aircraft grounded at a remote location can cause adverse impact on the reputation and economics of any airline. Hence, there was a need for swift transportation of spare parts to repair the aircraft.

The core aim of Emirates AOG flies spare parts on the quickest possible flight connection, without compromising on the quality of handling and customer service.

Special features of the new product include a late cut-off time for cargo acceptance at origin — up to four hours prior to scheduled time of departure for shipments weighing less than 100 kilograms; expedited delivery at destination — maximum of 2.5 hours from actual arrival time of the aircraft; and track and trace visibility of the consignment during transportation and priority handling.

Emirates SkyCargo has also created a unique ‘Must Go’ bag for bulk loading of small AOG shipments. Designed in a striking red colour, the bag alerts Emirates SkyCargo staff to the urgent nature of shipment, which ensures dedicated priority handling for the aircraft part in transit, especially during airside operations.

“Emirates SkyCargo is committed to constantly improve our service levels and introduce new products that can respond to our customers’ needs,” said Nabil Sultan, divisional senior vice president, cargo, Emirates.

“Emirates AOG builds on a number of strengths. In includes our extensive network spanning over 155 destinations across six continents, frequency of operations to destinations, as well as our vast experience in transporting aircraft parts for Emirates’ fleet. With Emirates AOG, customers can be assured of a rapid, efficient and reliable service to transport parts that can help get their aircraft back into service at the earliest.”

Emirates SkyCargo, the freight division of Emirates, offers customers cargo capacity on its modern, all wide-body fleet of over 260 aircraft including 14 freighters — 13 Boeing 777-Fs and one B747-400ERF.

The air cargo carrier has developed a number of transportation solutions targeted at specific industry verticals. It includes Emirates Pharma — for secured transportation of temperature sensitive pharmaceuticals; Emirates Fresh — transportation of fresh produce, such as fruits, vegetables, sea food and meat; and Emirates Wheels — to move luxury and premium automobiles.