DB Schenker launches contactless service for proof of delivery
DB Schenker has developed a digital solution cPOD (Contactless Signature service for the Proof of Delivery) that enables contactless generation of Proof of Delivery. Markus Sontheimer, member of the board of management, Schenker AG, shared operational details about cPOD on Linkedin, and announced that the new digital solution is “developed to protect our employees and customers in times of Covid-19.”
I am happy to share #DBSchenker's newly developed digital solution to protect our employees and customers in times of COVID-19. https://t.co/GpqYVDxLGx#digitalvaluecreator #Digitalization #cPOD #cx #digitaltransformation #SupplyChain #pandemic #logistics pic.twitter.com/cIDEoWxHGp— Markus Sontheimer (@Sontheimer_M) June 8, 2020
In using cPOD, the customer is offered to sign on his or her own device. The driver/delivery person shows or tells the URL, which the customer scans or types on his or her personal device and gains access to the document wherein the customer keys in required information and confirms.
Customers simply waive delivery confirmation papers. When the shipment arrives, they can confirm the shipment on their device – using a secured link provided via URL or QR-code. Customers will be redirected to the signature form accordingly. Physical distancing is assured, and proper delivery as well. “cPOD, which was born out of necessity, will remain the favourite confirmation way ever after.” Sontheimer concluded.