Cathay Pacific Cargo launches new cargo-booking platform in South Asia
Customers in South Asia, including India, Nepal, Bangladesh and Sri Lanka can view prices and capacity and book cargo with instant confirmation.
Cathay Pacific Cargo launches Click & Ship, its new digital booking platform across its South Asian network starting this month. Click & Ship promises to book transparency and speed, day and night.
Customers in South Asia, including India, Nepal, Bangladesh and Sri Lanka can view prices and capacity and book cargo with instant confirmation in just three steps through the intuitive booking interface.
Over the past 20 years, the air cargo industry has continued to rely on manual processes and email confirmation for shipment bookings, while the passenger airline industry has evolved to enable customers to book tickets and other services online.
Digitalisation and automation are central to Cathay Pacific Cargo’s vision to become the world’s most customer-centric air cargo service brand. Click & Ship is the latest digital innovation along this journey.
“Our customers globally have been telling us that they want a quicker and more efficient way to book shipments at any time. We are rolling out Click & Ship progressively across our network including South Asia. We aim to make real-time flight schedules, space availability, allotments, and updated rate information available on www.cathaypacificcargo.com and www.ezycargo.com for all Cathay Pacific Cargo customers over the next year,” said Rajesh Menon, regional head of cargo, South Asia, Middle East and Africa.
In recent years, Cathay Pacific Cargo has pioneered paperless operations and automation of manual processes in the airfreight industry, working with its majority-owned subsidiary and IATA e-freight partner, Global Logistics System (HK) Co., Ltd (GLSHK). The launch of Click & Ship marks a bold leap forward in the end-to-end digitalisation of air cargo.
Menon added, “We are certain Click & Ship will be advantageous for our customers in the region. It will transform the cargo booking experience, making it a streamlined process with a fast and intuitive interface that mimics the passenger ticket-booking experience. It gives our customers visibility of price and inventory and means registered agents can book shipments at their convenience with auto-confirmation.”
