Cathay Cargo launches Manage Booking for forwarder control
The system introduces a centralised dashboard that provides real-time visibility into booking status across channels.
Cathay Cargo has launched Manage Booking, a new feature on its online booking platform that allows freight forwarders to modify bookings directly. The feature is available at Cathay Cargo’s website and is designed to address delays linked to manual processes and dependence on office hours for changes.
The new capability enables forwarders to update shipper and consignee details, adjust flight schedules and dates, and modify shipment size through a single interface. The platform continues to route complex requests to Cathay Cargo specialists, maintaining support for cases that require intervention beyond standard changes.
The system introduces a centralised dashboard that provides real-time visibility into booking status across channels. Users can review the impact of any proposed modification before confirming it, including changes to booking status and associated costs. The feature also incorporates activity tracking, maintaining a comprehensive record of changes and sending automated email notifications to keep all stakeholders informed.
Dominic Perret, Director of Cargo, Cathay, said, "As the air cargo industry evolves, we are committed to leading that transformation by keeping our customers at the centre of every innovation. Digital solutions like Manage Booking are about making it easier for freight forwarders to work with us, giving them the control and transparency they need to operate with confidence. We will continue developing digital solutions that our customers value as we strive to become the world's best air cargo carrier."
The launch forms part of a broader digital push by Cathay Cargo. The carrier has introduced real-time customs clearance status using the ONE Record protocol developed by the International Air Transport Association. It has also deployed tools to improve cargo planning efficiency and rolled out Cargo Connect to digitise workflows across its network. These initiatives reflect an effort to build a digital framework that improves operational visibility and process control for customers.
