Alaska and Hawaiian unite cargo operations on IBS iCargo platform

Alaska Airlines and Hawaiian Airlines have integrated their cargo operations onto a single platform following the migration of Hawaiian Air Cargo into IBS Software’s iCargo system. The move brings both carriers into one digital cargo management environment, replacing Hawaiian’s legacy system and extending Alaska’s use of iCargo, which began in 2022. Cargo policies across the combined network have been standardised, while billing and freight tracking have been simplified. Customers can now access one online portal to book, ship and track cargo across the full network.

The integration is expected to improve cargo operations across both airlines by providing real-time shipment visibility across the network, allowing faster decision-making and improved service reliability for shippers and logistics partners. Export, import and warehouse processes now follow a single workflow, reducing manual work and lowering the risk of errors caused by disconnected systems. Teams across both airlines also work from the same data, helping improve coordination and responses to disruptions. According to the companies, IBS Software’s experience in large-scale cargo migrations supported the transition without disrupting live operations.

The consolidation also allows Alaska to extend its GoldStreak Package Express service across the Hawaiian Islands for the first time. The next-flight-out service handles time-sensitive shipments such as medical supplies and urgent legal documents, bringing a domestic service capability to a market where it was previously unavailable.

“We have a consistent, reliable foundation that supports how we operate today and gives us the scalability to grow,” said Ian Morgan, VP of Alaska Cargo. He added that the system would help the airlines focus resources on customer service across both Alaska and Hawaiian operations.

Radhesh Menon, VP and Head of Cargo and Logistics Solutions at IBS Software, said the integration enables Alaska and Hawaiian to operate as one cargo network on a single platform and highlighted the challenges of maintaining parallel systems after a merger.

The deployment further strengthens IBS Software’s presence in North America and its experience in supporting carriers through post-merger integration and operational consolidation.