WestJet Cargo selects TCE to streamline customs management processes

WestJet Cargo is partnering with Total Cargo Expertise (TCE), a solution developed by the ECS Group to support airlines in all aspects of cargo operations.

The collaboration underscores WestJet Cargo’s commitment to refining its processes and enhancing service quality, with TCE selected to manage key elements of customs and operational compliance, says an official release. "As part of this partnership, TCE will oversee WestJet Cargo's customs operations and related activities including planning, day-to-day management, documentation and regulatory adherence."

TCE can accelerate processes and enhance accuracy while minimising manual work, the release added. By managing data corrections, liaising directly with customs authorities and handling any cargo holds at initial ports of entry, TCE will help WestJet Cargo reduce the risk of delays and errors, enabling a smoother, more efficient process.

“TCE brings a wealth of experience in customs reporting and management, which will be invaluable in optimising our customs processes," says Kirsten de Bruijn, Executive Vice President, WestJet Cargo. "This partnership will help us ensure our customs procedures are handled with accuracy and efficiency, allowing us to focus on delivering top-tier cargo services to our customers."

Sarah Scheibe, Managing Director, TCE adds: "Partnering with WestJet Cargo is an exciting opportunity for TCE. It allows us to further expand our expertise in customs reporting while providing WestJet Cargo with the support needed to enhance operations and maintain compliance with all customs regulations. We’re confident that our advanced technology and experienced team will bring real value to WestJet Cargo.”