Air France KLM Martinair Cargo unveils solution for priority cargo
Customers can book PLUS online via its myCargo customer portal or by contacting its customer service team.
Air France KLM Martinair Cargo launched a new PLUS service level, specifically intended for cargo shipments requiring extra priority.
It complements its existing product range and provides a wide array of benefits for key customers.
• High priority: PLUS customers are given priority when booking shipments.
• Extra care: PLUS shipments get preferential treatment during loading and unloading.
“The PLUS service level perfectly completes our product portfolio, offering an intermediate option between our General Cargo and Express products. This extra option has long been on our customers’ wish list.” Mathieu Fleisch, VP products & verticals at Air France KLM Martinair Cargo
The express product remains the optimum choice for shipments requiring late delivery, early pick-up, or shorter connection times. Booking a PLUS shipment is a hassle-free process. Customers can book PLUS easily and flexibly online via its myCargo customer portal or by contacting its dedicated customer service team.
“The introduction of our new PLUS service level is a new step in our commercial transforma- tion, which is intended to deliver a best-in-class customer experience. Last month, we achieved a record 78% online bookings. This new service offers an extra alternative and enhances our online customer journey, making it even easier for customers to do business with us.” GertJan Roelands, SVP commercial at Air France KLM Martinair Cargo
The new PLUS service level is equally available for bookings on CMA CGM AIR CARGO to destinations within the scope of its joint venture.