Tigers launches new factory order tracking feature in the US

Sep 24, 2019: Tigers has launched new factory order tracking feature in the US for its customers using its flagship cloud-based SmartHub:Connect (SH:C) platform.

Customers can also plan marketing campaigns related to stock availability with the help of this new feature.

The roll-out of the Purchase Order (PO) suite for the freight, logistics, and e-commerce portal will provide an enhanced tool for SH:C customers and will enable users to plan for key busy periods, such as Cyber Monday, Black Friday, Single’s Day, and Christmas.

According to a statement from the Hong Kong-based logistics solutions provider, the service will be extended to customers in Australia and China next month.

“The new feature is part of a planned evolution of SH:C to provide increased transparency and tracking for our customers,” said Mark Gatenby, chief information officer, Tigers.

“This is particularly useful from a marketing and communications perspective because customers can see what is actually available in the factories, especially as we enter peak season for shipping.”

Tigers has a global network of offices, warehouses, and fulfilment centres, which will further boost the ability of SH:C to track orders and book shipping.

The next step for Tigers is to introduce 4PL functionality to SH:C later this year to allow customers with more than one logistics provider to view all shipping and track and trace options.

Tigers has been investing heavily in digital technology in recent years and launched SmartHub:Connect in November 2018, which recorded more than 10,000 customer logins in August 2019.

Earlier this year, Tigers also rolled-out freight rate quote rate engine Doozee across its global internal network following a successful trial on the Australia-China trade lanes.