SITA transforms operations at 10 airports in India

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OCT 13, 2015: SITA has finished the deployment of its next-generation Airport Management solution across ten airports in India. It includes inter-airport collaboration, with airport operations control centers (AOCCs) linking to the central control at Chennai International Airport and a back-up site at Kolkata. The result is that the Airports Authority of India (AAI) now has an overview of all ten airports, enabling optimization of resources and equipment as well as proactive control over operations.

The ten airports are Chennai International Airport, Netaji Subhash Chandra Bose International Airport in Kolkata, Sardar Vallabhbhai Patel International Airport in Ahmedabad, Pune Airport, Tiruchirapalli International Airport, Trivandrum International Airport in Thiruvananthapuram, Calicut International Airport, Mangalore Airport, Lokpriya Gopinath Bordoloi International Airport in Guwahati and Jaipur International Airport.

The introduction of SITA’s Airport Management solution, which SITA deployed in partnership with NIIT, was completed in June 2015. It is already bringing operational efficiencies, data security and reduced revenue leakage. At the core of the new system is the airport authority’s command and control center, which monitors and manages operations at all ten airports in real-time. Maneesh Jaikrishna, SITA Vice President for India and Subcontinent, said: “The scope AAI gave SITA was to provide an Airport Management System integrated seamlessly with various third-party systems. We have delivered it on time and on budget. The result is enhanced inter-airport collaboration using easy-to-use modules for operational planning, giving the airports the flexibility needed to plan and improve business results through a highly integrated approach. Everyone benefits. As well as increased efficiency, the automation of flight processing and key processes helps provide more accurate information to passengers. And it facilitates accurate and faster billing cycles for airlines.”

Ravi Prakash, executive director (IT, FIU and RCDU), AAI, said, “The new Airport Management system (AMS) will improve efficiency, streamline operations and provide AAI unprecedented visibility and control across ten airports in India. SITA’s AMS solution has enabled the airports and their stakeholders - including airlines, customs, immigration and ground handlers - to collaborate around the same real-time information and make fully-informed decisions on resources and other issues. The Airport Operations Control Center (AOCC) facilitates collaborative decisions to handle gate-to-gate solutions and elevate customers’ travel experience. SITA, as a strategic partner has also enabled AAI with CUSS, CUTE and BRS solutions, along with air-to-ground channels that enable DCL (pre-departure, flight clearance through datalink) systems and CPDLC. These systems have collectively enhanced passenger experience, operational efficiency and safety of aircraft operations.”

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