Singapore’s Changi Airport signs up five new airlines for T4

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JULY 17, 2015: Changi Airport Group (CAG) provided an update on the development of Changi Airport’s new Terminal 4 (T4), which is scheduled to commence operations in 2017. Five more airlines – AirAsia Berhad, Indonesia AirAsia, Thai AirAsia, Korean Air and Vietnam Airlines – will operate at T4, joining Cathay Pacific. In total, these six airlines currently operate almost 800 flights every week at Changi Airport and collectively accounted for close to 7 million passenger movements in 2014. With T4’s breakthrough terminal design and innovative concepts, passengers of these airlines can expect enhanced travel experiences at T4. CAG expects a few other airlines to operate at T4 from the start and forecasts between 8 and 10 million passenger movements in the initial period of operations. As the terminal has an annual handling capacity of 16 million passenger movements, there will be ample room to support the growth of the airlines operating at T4. Correspondingly, capacity for expansion will also be created for airlines in Changi Airport’s three other terminals, which are already operating at more than 80 percent of the aggregate design capacity of 66 million passenger movements per annum.

T4 will see the terminal-wide implementation of fast and seamless travel (FAST) initiatives such as a complete suite of self-service and automated options from check-in and bag drop to immigration clearance and boarding. For the first time at Changi Airport, facial recognition technology will be introduced at T4 to supplement FAST. This eliminates the need for manual identity verification by staff and enables the full automation of processing and checks from departure check-in to aircraft boarding. Besides benefits accruing to airlines from manpower savings, passengers will also enjoy an enhanced airport experience. Apart from shorter queuing times, passengers will have the flexibility to check in at their convenience using the self-service kiosks.

Yam Kum Weng, CAG’s executive vice president of Air Hub and Development, said, “We are delighted with the progress that we have made with the development of T4 and are particularly pleased with having Cathay Pacific, AirAsia Group, Korean Air and Vietnam Airlines as our launch airline partners at the brand new T4. We look forward to working with them to offer new breakthroughs in the passenger travel experience. “With T4’s emphasis on innovation and productivity, these airlines can look forward to longer-term growth coupled with lower operating costs from manpower savings. Passengers can expect passage through the various touch points to be smoother and stress-free, giving them more time to enjoy the facilities, and wide array of shopping and dining options. It is a model that both airlines and passengers will appreciate and we are excited to be working with our partners to realise this vision.”

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