Siemens wins new service contract at Dubai International

OCT 8, 2015: Dubai Airports has contracted Siemens Postal, Parcel & Airport Logistics to provide operation and maintenance (O&M) services for its baggage and material handling systems at Dubai International. The contract includes Terminal 1, 2 and 3 as well as a recently established material handling system in the vicinity of the Dubai Flower Centre. The contract covers a period of several years with the option for a further extension.

“We are proud of the new order and the trust our customer places in us. Siemens and Dubai Airports count on a long business relationship as Siemens constructed and expanded the baggage and cargo handling systems across the entire airport”, said Michael Reichle, CEO of Siemens Postal, Parcel & Airport Logistics.

“Our focus on customer service and operational excellence played a crucial role in choosing a professional long-term service partner for our baggage and material handling systems”, said Chris Garton, Executive Vice President of Operations at Dubai Airports. “We trust this partnership with Siemens will continue to make a major contribution to our strategic goals.”

Jointly established key performance indicators are the basis of the O&M contract. A performance-based contract scheme ensures the highest service standards across the airport. It covers all facets of operational support, trouble-shooting, permanent improvement as well as preventive and predictive maintenance.