Siemens secures large service contract for the two major Dubai airports

July 25, 2018: Siemens Postal, Parcel & Airport Logistics (SPPAL) has inked six years service contract for the baggage and material handling systems at the two international airports in Dubai.

The operation and maintenance contract is based on key performance indicators (KPIs) defined together with airport operator Dubai Airports. The contract can be further renewed. Its local presence in the Middle East makes SPPAL the ideal partner for the service project.

At Dubai International, the service contract just signed covers the baggage handling systems at Terminals 1, 2 and 3 as well as the material handling system at the Dubai Flower Center. In addition, Siemens will operate and maintain the recently extended baggage handling system at the new DWC. The offering includes end to end baggage handling system operation, all aspects of troubleshooting, a continuous improvement process, and predictive and preventive maintenance. Siemens will also provide extensive spare parts management.

“More and more airports are switching from traditional service methods to more modern models,” said Michael Reichle, CEO of SPPAL.

“We support customers by providing condition-based and predictive maintenance, for example, or – as is the case in Dubai – by providing KPI-based solutions and innovative digital analytics applications. By doing so, further improvement in system availability as well as cost and resource efficiency is achieved.”

“As a long-standing and reliable service partner, Siemens helps us constantly improve operational processes and system reliability, delivering high service levels for the 90 million customers we serve annually at our airports,” said Omar Binadai, senior vice president, Engineering Services at Dubai Airports.

Locally, Siemens has an experienced service team who is familiar with the installed technology and promptly provides resources for all issues. The Siemens employees and the airport staff work closely together at various levels, forming a joint operation and maintenance team.