Siemens, Dubai Airports ink deal to enhance passenger experience at DXB and DWC

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April 18, 2018: Enhancing passenger experience has become a priority for Dubai Airports that operates two major aviation hubs, Dubai International Airport (DXB) and Dubai World Central (DWC). 

With this, the airport operator inks MoU with Siemens Postal, Parcel & Airport Logistics (SPPAL) to explore potential areas of collaboration in the fields of data management and digitalisation.

As part of this deal, the companies aim at utilising IoT technology and infrastructure as well as analytics capabilities, establishing a standardised and secure way to exchange quality-assured data across different stakeholders at the airports in real-time. For the digital technologies, Siemens is using MindSphere, its open, cloud-based operating system for the Internet of Things.

“By employing advanced data analytics and machine learning, a great deal of added value can be derived from data. Through this agreement, we would seek to help Dubai Airports improve ultimately the overall customer experience by analysing various elements of airports processes, including passenger flows and interactions with airport facilities and existing bag and cargo flows,” said Michael Reichle, CEO of Siemens Postal, Parcel & Airport Logistics.

“Our ongoing focus is to use data, analytics and technology to boost service, throughput and efficiency across the board simultaneously,” said Michael Ibbitson, executive vice president of Technology and Infrastructure at Dubai Airports. 

Among other things, the activities of collaboration covered under the MoU are joint opportunities for pilot studies as well as research and development. The companies will examine opportunities ranging from intelligent passenger flow management, maintenance cost reductions, power supply efficiencies and predictive asset management.

In its push towards strengthening its digital presence, Siemens also plans to set up two MindSphere Application Centers in the United Arab Emirates. The company has made a commitment to setting up 20 of these MindSphere Application Centers in 17 countries. Each of the centers spans multiple locations and specializes in a particular industry in which Siemens is active. At these centers, around 900 software developers, data specialists and engineers work together with Siemens customers to develop digital innovations for data analysis and machine learning. These new solutions are being developed on MindSphere.

In the United Arab Emirates, the two new centers will be located in Dubai and Abu Dhabi. The Dubai centre will handle airports, logistics and cargo to co-develop innovative approaches that improve the movement of people and goods. The center will optimise the efficiency of logistics by leveraging advanced analytics and IoT solutions provided by Siemens. 

On the other hand, the Abu Dhabi centre will cater to process industries, mainly focusing on oil and gas as well as water and waste water, helping customers to reduce their costs across the whole value chain.

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