Qatar Airways launches payment facility through IVR system in Ahmedabad
New Delhi, India, 19 August 2014(STAT):-Qatar Airways has launched a facility at its contact centre in the Indian city of Ahmedabad, equipped to issue tickets and process secure payments through credit and debit cards through a secure Interactive Voice Response System(IVR).
The IVR system can be accessed by calling the contact centre on 079 3061 6000. Upon calling, passengers will be presented with the option of choosing standard or automated IVR processing, depending on their preference and convenience. The IVR payment gateway accepts major credit and debit cards issued by VISA and Mastercard and the contact centre is operational seven-days-a-week from 8:00 am to 11:00 pm.
Qatar Airways’ Country Manager India, Mr. Henry Moses said, “As a global brand, Qatar Airways is known for setting new industry benchmarks and product innovations to further enhance the travel experience for our customers. We understand that travel is no longer just about connectivity but about providing a unique travel experience. This new service offers greater flexibility for Qatar Airways' passengers through a safe, secure, convenient and efficient IVR payment feature designed for customer convenience and comfort.”
Passengers can also book tickets on the Qatar airways website www.qayarairways.com and choose the option of payment by calling the contact centre. The contact centre has a staff of 100 employees in voice and non-voice terms that are adept at handling customer queries and communicating with passengers in various languages including English, Hindi, Gujarati, Tamil, Bengali, Malayalam, Konkani, Assamese, Kannada, and Urdu among others.