New service gives Amazon a Key for in-home delivery
October 26, 2017: Amazon has launched Amazon Key, a new service exclusively for prime members that radically improves the convenience of receiving deliveries. Amazon Key enables in-home delivery and secure home access for guests and service appointments.
Amazon Key will be available on November 8 in 37 cities and surrounding areas across the US, with more locations rolling out over time. Delivery is available on tens of millions of items sold on Amazon.com and the delivery is available at no extra cost for Prime members. Amazon Key works with Same-Day, One-Day, Two-Day and Standard Shipping. Once set-up is complete, receiving in-home delivery is as simple as a click: customers select “in-home” while shopping and Amazon handles the rest. No passcodes, no fuss.
“Amazon Key gives customers peace of mind knowing their orders have been safely delivered to their homes and are waiting for them when they walk through their doors,” said Peter Larsen, VP of Delivery Technology, Amazon.
Amazon Key allows customers to have their packages securely delivered inside their home without having to be there. Using the Amazon Key app, customers stay in control and can track their delivery with real-time notifications, watch the delivery happening live or review a video of the delivery after it is complete.
This state-of-the-art technology doesn’t simply replace a key with a digital passcode. Each time a delivery driver requests access to a customer’s home, Amazon verifies that the correct driver is at the right address, at the intended time, through an encrypted authentication process. Once this process is successfully completed, Amazon Cloud Cam starts recording and the door is then unlocked. No access codes or keys are ever provided to delivery drivers. And, for added peace of mind, in-home delivery is backed by Amazon’s Happiness Guarantee.
Prime members can pre-order the Amazon Key In-Home Kit, which includes Amazon Cloud Cam and one of several compatible smart locks by leading lock manufacturers Yale and Kwikset. Customers can install the In-Home Kit themselves or take advantage of free professional installation.
Amazon Key will make customers’ lives easier in many ways—not just through delivery. The service offers keyless access for family and friends. Customers can set the frequency and length of time a person has access, and add or remove contacts as they see fit. And, in the coming months, Amazon Key will provide customers with easy and convenient professional service scheduling with thousands of providers. This includes integrations with some of the leading service brands, including home cleaning experts from Merry Maids and pet sitters and dog walkers on Rover.com, as well as over 1,200 services from providers across 60 professions via Amazon Home Services.
“Amazon Key will make it even easier to cross a major chore off your to-do list by letting the professionals at Merry Maids take care of the house cleaning while you’re not home,” said Nik Varty, CEO of ServiceMaster, the parent company of Merry Maids.