time:matters launches software-based platform for On-Board Courier services

Mar 24, 2017: time:matters has launched airmates which is a software-based platform for On-Board Courier services.

time:matters has long offered an On-Board Courier service for especially sensitive or urgent shipments.

Using the time:matters airmates platform, customers can input their shipment details and receive a complete quote in less than a minute, which can then be used to make an immediate online booking.

All costs are included, from the transfer to the airport, tickets and the courier through to hotels. By optimising processes and scaling the service globally, savings from cheaper flight tickets, for instance, can be passed on directly to customers.

Parallel to the flight search, suitable couriers are identified in real time from the database developed for airmates. The right couriers, available at short notice, are pinpointed via the specially developed app and informed about the order. They can then accept the mission directly using the app. Airmates selected for a transport order are often on the road within two hours. After a detailed briefing from time:matters, the courier usually picks up the consignment directly from the customer. He does not let it out of his sight again until it is handed over to the recipient. As time:matters is in constant contact with airmates through the app, it can keep customers updated.

time:matters only approves airmates for the platform following security screening and social referencing. All airmates also receive extensive training to prepare them for potential missions. As a next step, time:matters plans to introduce a performance system with an additional quality feature to further improve the selection of the right courier.

With access to more than 1,000 airmates in 46 countries, time:matters already offers a unique global courier network. By expanding internationally, time:matters plans to have certified airmates available at the 300 most important business centres worldwide by mid-2017.

Having goods transported personally is an especially popular option for particularly urgent or sensitive shipments. These often involve critical situations such as a grounded aircraft, equipment failure or assembly line stoppage, when every minute counts, explained Franz-Joseph Miller, CEO of time:matters.