Lufthansa Cargo digitalise critical handling process with IBS Software
Through the iPartner Handling solution, rich information captured by GHAs is made available to Lufthansa Cargo on a real-time basis, enhancing the quality and service levels of all of its cargo products.
Lufthansa Cargo is partnering with IBS Software to digitalize processes for special products and services like dangerous goods, pharmaceuticals and fresh produce. The initiative leverages IBS Software’s latest iPartner Handling solution to extend Lufthansa Cargo’s special checks and standard operating procedures (SoPs) to its extensive global GHA network.
The solution integrates with airlines running IBS Software’s iCargo cloud platform for air cargo management to provide single access, easy-to-use set of mobile and web tools that GHAs can use to carry out specialised workflows and tasks.
The deployment represents significant progress for Lufthansa Cargo’s ‘mobile digital handling’ initiative, created to eliminate paper-based processes across its operations by digitalizing tasks and process checks carried out by its Ground Handling Agent (GHA) partners.
Through the iPartner Handling solution, rich information captured by GHAs is made available to Lufthansa Cargo on a real-time basis, enhancing the quality and service levels of all of its cargo products. The platform also offers digital connectivity options for GHAs via APIs and has been architected keeping future industry initiatives such as ONE Record in mind.
The rollout has been planned in two phases, the first of which will see 30+ Lufthansa Cargo stations across Europe, Asia and the Americas going live, followed by additional stations and several new use-cases and enhancements being added to the solution. The first wave of five stations has already successfully gone live.
“Driving the digital transformation of our industry has always been an ongoing priority for us at Lufthansa Cargo. Aside from directly improving the data quality and thus making processes more efficient, the ‘mobile digital handling’ initiative also opens up tremendous opportunities for us for further innovating and improving how we work with our partners along the whole supply chain,” said Dr. Jan-Wilhelm Breithaupt, vice president Global Fulfillment Management at Lufthansa Cargo.
“There is a significant impetus in the industry to foster digitalization initiatives that enhance partnerships and collaboration in the supply chain. The iPartner Handling solution takes us one step further towards our over-arching goal of building a digital ecosystem for our iCargo customers that can help generate positive business outcomes for them quickly and effectively,” said Ashok Rajan, SVP and head of cargo and logistics, IBS Software.