Kuehne + Nagel launches mobile app, control centre to ease customer interaction
April 27, 2018: Kuehne + Nagel Group has launched new digital services; mobile app, new web-based control centre and a WeChat extension for its FreightNet booking portal, to ease interaction between the customers and the leading logistics and transport company.
The new app (available for iOS and Android) allows customers conveniently track shipments. Shipment statuses are directly displayed, with details available at customers’ fingertips. Updates can be received via push notifications, and all information can be shared easily with partners and colleagues through instant messaging channels, email and SMS.
Another digital solution that is the new web-based Control Center is the starting point for the roll-out of myKN, a unique suit of online information and booking services all accessible and integrated in one platform.
“In a first step, the platform offers quoting, booking and tracking functionalities for shipments, which will be enhanced with further dashboard, reporting and collaboration features. Using a modern, user-centric and highly configurable interface, customers can personalise the Control Center to serve their specific needs,” informs the freight forwarder through a statement.
Combining information management and collaborative tools, the new Control Center will increase transparency, streamline processes and simplify supply chain management for all parties involved. The Control Center is optimised for desktop as well as mobile devices and can easily be accessed via www.kuehne-nagel.com.
Designed for its growing customer base in Asia, Kuehne + Nagel will unveil a mobile-based seafreight booking and service application on WeChat, as an extension of KN FreightNet. This extension will be launched in June.
Detlef Trefzger, CEO of Kuehne + Nagel International AG: “Our aim is to be a data-driven value chain provider. By creating new digital services and interfaces we enable customers to easily connect and do business with Kuehne + Nagel. Moreover, we are working on seamless data exchange between different systems to drive automation and to minimise manual efforts, for our customers, partners and our own organisation.”