IndiGo introduces 6E chat

MAY 27, 2015: IndiGo introduced another feature called “6E chat”, a service enabling members to chat online with the IndiGo staff at its call centre. The 6E chat feature is live on IndiGo website and will enable IndiGo members to get real-time updates on all queries. In an effort to extend unmatchable customer experience, here is a sneak-peak to what the chat support system will look like.

Intended to improve user friendliness and appeal, this new initiative has been specifically designed to offer 6E customers a new and enhanced function, to make the customer-user involvement hassle-free. The 6E chat support window will appear not only for all our registered members, but also if a customer faces a challenge while transacting.

Commenting on this new feature, Aditya Ghosh, President, IndiGo said, “It is our endeavor to constantly innovate and use different forms of technology available to us today, in order to provide best-in-class experience to all our customers. We are confident that the 6E chat support system is appreciated and valued by our customers as it introduces new features by providing real-time assistance to customers, thus making the experience extremely user-friendly.”

In addition, IndiGo also launched 6E Plus, a service provided for a fee of Rs. 1,500 per person to passengers to make unlimited changes or cancel a PNR on domestic flights, although fare difference may apply. While this non-refundable service cannot be added to an already made PNR, it can be purchased while making a new booking on IndiGo’s website and through travel agents. To avail the benefits of no change or cancellation fee, passengers must make the changes or cancellation online or through the travel agent from whom the booking was made. However, a cancellation fee will be applicable if passengers change or cancel the PNR at the call centre or the airport.