By using Gebrüder Weiss’ digital platform, Sika Austria, a leading manufacturer of chemical building material, is now offering its customers real-time project planning services.

“This not only saves time, but also enhances the quality of communication overall. We are now able to provide direct, reliable information to our customers, enabling them, in turn, to respond quickly and appropriately if, for instance, delivery dates are delayed, and accordingly to benefit from greater planning reliability on their construction sites,” said Robert Bernhard, area manager supply chain & logistics at Sika Österreich GmbH.

All process-relevant information is available online in real time. Order and shipment status can be retrieved by a mouse click, just like the Estimated Time of Arrival (ETA). By means of a link, the shipment status can be shared directly with Sika's customer at the construction site.

Another benefit for Sika: the entire communication thread relating to a certain transport is
completely visualized conveniently on the digital Gebrüder Weiss platform. All parties
involved in the process will have the same information at all times – no more duplication of
requests or lengthy inquiries. The launch of the ETA function is part of the digitisation
strategy of Gebrüder Weiss. In the coming months, the company is going to roll out more
digital services. The myGW customer portal that provides the framework for the individual
features will be launched officially in the course of the year.