Etihad Airways opts for IBS Software’s solutions to enhance its passenger ops

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April 17, 2019: Etihad Airways has decided to implement IBS Software’s (IBS) iFlight NEO Ops and iFlight NEO HUB systems as the core technological solutions.

The Abu-Dhabi based airline has entered into a contract with the IT solutions provider to enhance its operations. After an intense scoping study, IBS was selected to replace the airline’s existing network control system and develop a hub management system, allowing the airline’s employees to move away from manual processes to highly intuitive technology.

The airline informed through a statement: “Under the contract, Etihad Airways will use IBS solutions to automate the monitoring and management of guests and baggage journeys, especially when the journey involves a connection through the airline’s Abu Dhabi Hub.”

At a global level, the technology will allow for more efficient aircraft assignment and flight tracking, throughout the airline’s network.

The new systems will also enable enhanced situational awareness through dashboards and alerts presented to the operational control team, as well as faster and more effective decision making for operational issues through suggested resolutions.

John Wright, vice president Global Airports & Network Operations, Etihad Airways said: “The implementation of this technology will enable us to increase effective guest journey management, reduce missed flight connections, enhance punctuality and integrate new software to more efficiently manage operations during disruption. In the future, IBS integration will bolster our commitment to minimise passenger connection time, particularly with the upcoming opening of Midfield Terminal.

iFlight NEO products will revolutionise the way Etihad Airways controls its operations by switching to a highly automated environment and allowing interfacing with other key business systems.

iFlight NEO is designed to manage an airline’s fleet and hub, employ emerging technologies and support innovation. iFlight NEO also solves real-time data integration challenges in airline operations by providing a comprehensive overview of situational awareness that allows for proactive decision making and enables all stakeholders to collaboratively decide on the best disruption management strategy.

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