dnata offers first fully integrated cool chain for pharma in Singapore

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Leading air services provider dnata is the first cargo handler to operate cool dollies at Singapore Changi Airport, offering customers excellent value services throughout the handling process.

The company’s new, high-tech containers are specially designed to serve the pharmaceutical industry with a closed temperature-controlled system for seamless delivery of temperature-sensitive goods between cargo warehouses and aircraft. 

Dirk Goovaerts, dnata’s regional CEO for Asia Pacific, said, "It has become increasingly crucial for both airlines and freight forwarders to be supported by a reliable, certified handler that can protect their pharma shipments and ensure the products remain in perfect condition until they reach the end customer.

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"We constantly invest in our people, facilities, equipment and processes to provide world-class services to our customers. Our latest investment in cool dollies underlines our commitment to ensuring the highest quality of supply chain management when handling temperature-sensitive cargo. We continue to enhance our operations to deliver the promises our customers make, every day," added Goovaerts.


dnata's high-tech cool dollies ensure safe and efficient handling of
pharmaceuticals at Changi Airport

dnata’s announcement to introduce another innovative solution to the Singapore market has been widely welcomed and supported by its partners and stakeholders, including the government and the airport operator.

Ho Yuen Sang, director, Aviation Industry, Civil Aviation Authority Singapore (CAAS), said: "Air cargo continues to play an important role in enabling the flow of essential goods such as pharmaceutical supplies, even as passenger traffic has been impacted significantly by COVID-19. CAAS congratulates dnata on the launch of the cool dollies at Changi Airport today and commend them for continuing to invest in enhancing their capabilities during these challenging times. This is a good example of the spirit of innovation and collaboration that drives our aviation community to create more value for Changi’s customers."

Law Chung Ming, director for Transport and Logistics, Enterprise Singapore (ESG), said: "Innovation in healthcare supply chain and logistics will be key in affirming Singapore’s status as a connectivity hub to handle high value and sensitive cargo flows. dnata’s partnership with local SME, Monzone, which provided the technical expertise for the development of Changi Airport’s first cool dollies, is testament of our ability to co-develop solutions to meet the region’s growing pharmaceutical needs. We look forward to facilitating more collaborations between corporates and our local SMEs, to drive the adoption of innovative solutions."


From left to right: Ho Yuen Sang, director, Aviation Industry, Civil Aviation Authority Singapore (CAAS); Dirk Goovaerts, dnata’s regional CEO for Asia Pacific; Law Chung Ming, director for Transport and Logistics, Enterprise Singapore (ESG) and Lim Ching Kiat, managing director, Air Hub Development, Changi Airport Group (CAG)

Lim Ching Kiat, managing director, Air Hub Development, Changi Airport Group (CAG), said: "CAG congratulates dnata for the implementation of cool dolly services in Changi Airport. Pharmaceuticals and perishables shipments are highly sensitive to temperature fluctuation and require stringent temperature control to maintain product effectiveness and freshness. The cool dolly services further enhance Singapore as a reliable and quality air hub for pharma and perishables products. Through close collaboration with our air cargo community, Changi Airport is committed to continuously develop our cold chain handling capabilities, providing shippers with the assurance of safe, reliable and efficient air transportation for their special cargo. Changi currently features the largest IATA CEIV Pharma certified air cargo community in Asia Pacific. Together with our community, we are preparing for the effective global air transportation of Covid-19 vaccines."

dnata’s new equipment allows the company to transport temperature-sensitive cargo to the highest international standards. Providing temperature-controlled storage from -18°C up to +25°C, the cool dollies mitigate risk of temperature deviations and contamination. They have a closed structure with alarms on opening and closing, as well as alerts if temperatures fluctuate above acceptable ranges. As they are fitted with solar panels, the cool dollies are both environmentally friendly and autonomous. The units are also hygienic and easy to clean, which is an important consideration for pharma cargo.


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