dnata joins hand with IBS to implement iCargo terminal operation system

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March 13, 2018:  World’s largest air services provider, dnata recently entered into a contract with IBS Software, a leading IT solutions provider for global aviation industry, to implement the iCargo terminal operation suite across all its stations. 

iCargo is an end-to-end solution, which will seamlessly manage dnata’s global air cargo movement. 

dnata is the first ground handler to launch a global roll-out of iCargo, which  plans to have all its operations under one united platform using unified processes. 

iCargo terminal operation suite will be implemented in phases across dnata’s system by 2020. The suite will have a user base of over 5,000 staff across 27 stations, in 10 countries, from the USA to Australia, interfacing seamlessly with a host of other system applications within the IT landscape of the business. 

“We are always in pursuit to deliver exceptional service, and improve safety and efficiencies. With iCargo as our technology platform, we are confident that we can stay agile, and adapt to the fast changing needs of our customers across the globe,” said Bernd Struck, senior vice president UAE Cargo & DWC Airlines Services, dnata. 

“iCargo is a modern IT platform, which is best suited to bring transformational change in the airline cargo industry. Over the years, significant investment has gone in to giving iCargo a strong product roadmap, incorporating technology led innovation and building a collaborative community model of development. I am extremely pleased and excited to welcome dnata, one of the fastest growing ground handling companies in the world, as our latest customer for iCargo, and look forward to a mutually beneficial long-term partnership,” said Ashok Rajan, SVP & head of airline cargo services, IBS Software.

Through iCargo, dnata will automate its key business and operational functions, including ULD management, quality monitoring and mail management, with a single seamlessly integrated platform, iCargo. The real-time availability of operational information through iCargo will help provide actionable insights, which will greatly improve revenue generation and operational efficiencies. 

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