DHL taps Malaysia’s booming e-commerce industry
April 27, 2017: DHL eCommerce has launched its domestic delivery operations in Malaysia with a range of customer-centric services catered to Malaysia's growing e-commerce market. Malaysian online retailers will also benefit from DHL's range of cross-border shipping solutions and network of fulfillment centers globally to enable their international expansion. This will further accelerate the e-commerce market in Malaysia which is expected to grow at CAGR of 15.8 percent to EUR 1 billion by 2020, largely fuelled by recent initiatives such as the National E-commerce Strategic Roadmap, Digital Free Trade Zone and Economic Transformation Programme.
"E-commerce has become a way of life for Malaysians, with 47 percent already using their smartphones to shop online," said Malcolm Monteiro, CEO, Asia Pacific, DHL eCommerce.
"Approximately 7 million are already shopping online every month, and with the industry expected to grow to EUR 1 billion by 2020 in Malaysia and globally to $1 trillion in the same year, businesses need high-quality logistics solutions to leverage this immense growth and meet the rapidly changing needs of online shoppers. This makes the need for a tailored e-commerce delivery service greater than ever before."
The investment in Malaysia includes a 48,000 sq ft central distribution hub in Puchong as well as depots in Penang, Johor Bahru, Cheras and Puchong and a fleet of 2-wheel and 4-wheel vehicles. The fleet of vehicles will provide next-day delivery to all urban areas in Klang Valley, Penang and Johor Bahru, and two to fourday delivery to all other locations across West Malaysia and East Malaysia.
DHL eCommerce's end-to-end domestic delivery solutions will offer pick-up services, track and trace, reverse logistics, cash on delivery with daily remittance and call center capabilities for deliveries within Malaysia. It aims to provide best-in-class domestic delivery with quick, predictive and secure delivery.
"The world's fastest growing e-commerce region is Asia Pacific, and Malaysia is one of the most exciting countries with enormous opportunities," says Monteiro. "To win in this space, e-tailers need exceptional customer service supported by seamless and agile logistics. Through our investments, infrastructure and renowned global network, we are well positioned to support the domestic and global growth of local online retailers in Malaysia."
"With the huge e-commerce growth expected in Malaysia, we believe e-tailers are demanding greater quality and consistency in their logistics solutions. We aim to offer best-in-class logistics solutions for e-tailers in Malaysia so they can focus on growing their business locally and internationally," said Jason Kong, managing director, DHL eCommerce Malaysia. "We are confident that this will benefit the Malaysian e-commerce industry and fuel further growth. Online retailers looking to grow within and beyond Malaysia can now take advantage of our expertise and the group's extensive network to tap on the potential of e-commerce."
DHL eCommerce is part of Deutsche Post DHL Group. In Malaysia, DHL has been present since 1973 with its other divisions DHL Express, DHL Global Forwarding and DHL Supply Chain.
Photo: l-r: Malcolm Monteiro, DHL eCommerce); Charles Brewer, DHL eCommerce and Jason Kong DHL eCommerce Malaysia.