DHL, SE-ED to jointly offer more parcel collection hubs in Thailand
March 28, 2018: In a strategic move to expand its ServicePoint model, DHL eCommerce, a division of the world's leading logistics company, Deutsche Post DHL Group, has recently partnered with SE-ED Book Center, to provide greater choice and convenience to e-commerce sellers and consumers across Thailand.
With this partnership, DHL ServicePoints will be served at 150 SE-ED Book Center, located in Bangkok, and across the country.
DHL is also planning to roll out ServicePoints across its 394 branches, in 2018. This collaboration is in line with DHL eCommerce's aim to provide the best customer experience in Thailand, and reinforce its plan to expand its DHL ServicePoint network to over a thousand locations, in the next couple of months.
Operating as a 'shop-within-a-shop', DHL ServicePoints are powered with the state-of-the-art technology, where parcels can be processed within seconds, and customers can receive immediate shipment confirmation through SMS or Email.
“We have witnessed a strong growth since the launch of our domestic delivery network in Thailand, two years ago. We are committed to enhance our existing solutions, with the introduction of the DHL ServicePoint network to serve the growing unmet demands of the SME and C2C markets,” said Kiattichai Pitpreecha, managing director, DHL eCommerce Thailand & Southeast Asia.
“We are pleased to partner with SE-ED Book Center to offer more parcel drop-off and collection points, which are strategically located at major malls or at easily accessible sites, which offers a great customer experience. The process at the ServicePoint is quick and hassle free, and there is no need to stand in long queues.”
“We are delighted to work with DHL eCommerce to enable greater choice and convenience, not only to the e-commerce community, but also to our retail shoppers. We are convinced with the reliability and affordability of DHL eCommerce's delivery service, and we believe this collaboration will benefit both merchants and shoppers to a large extent,” said Thanong Chotisorayuth, managing director, SE-Education Public Company Limited.
“The plan is to extend this partnership to over 70 provinces in Thailand, by the end of this year. With a view to keep up with Thailand's 4.0 initiative, we are planning to enable more Thai citizens to embrace e-commerce, as much as SE-ED has, by bringing our store online. Since the launch of our online store in 2007, we have seen a steady increase in sales, and we are confident that as long as there's a reliable delivery system at the backend, e-commerce adoption will rise further,” said Chotisorayuth.
Additionally, consumers will soon be able to use SE-ED Book Center outlets as an alternative delivery address for their domestic e-commerce orders.
“It’s all about keeping the customer at the center of all that we do, and it’s yet another example of how we are simplifying their lives,” said Kiattichai.
“E-Commerce will continue to grow in Thailand, and we are committed to enable a better e-commerce experience for both our sellers and shoppers. We will continue to offer more access points, payment options and integrated services to deliver the highest quality, and enable easier and simpler access to the rapidly growing Thai e-commerce ecosystem,” said Kiatticha.