DHL Global Forwarding eases air and ocean freight booking process with myDHLi
May 31, 2019: DHL Global Forwarding has introduced a new online service for shippers to compare air and ocean freight based on rates and lead times while providing visibility of all available options.
The new tool, myDHLi Quote & Book, allows customers to compare quotations and make instant bookings, 24 hours a day, 7 days a week, for air and ocean freight and even for door-to-door shipments.
The service guides customers through the quotation journey and enables them to directly compare available options, including DHL Ocean Connect LCL (less-than-container-load) as well as two speeds of air freight, DHL Air Connect and DHL Air Economy.
Users can also book transport insurance for the shipment in just a few clicks.
Tim Scharwath, CEO DHL Global Forwarding, Freight said: "During the development of myDHLi Quote & Book, we listened to our customers' needs and improved upon our prior online tool. We added new features, increased coverage and implemented a highly intuitive user interface to achieve a simple and effective customer experience."
The easy-to-navigate tool allows instant access to air and ocean freight quotes with a minimum of information required. Transparent air and ocean freight quotes allow customers to compare rates and lead times to select the best option. For air freight, customers can choose between DHL Air Connect, an efficient solution with a typical delivery time of 3-5 days, and DHL Air Economy, a cost effective option that uses alternative carriers and routes to deliver in about 5-7 days. Both booking options cover general cargo up to 2,000 kg per shipment. For ocean freight, instant quotes are generated for LCL shipments up to 10,000 kg/ 20cbm per shipment. In addition, DHL Global Forwarding is one of the first freight forwarders offering an insurance option with its online quotation and booking service. To calculate the insurance, customers simply select the right transport mode and product and enter the good's value.
In addition to this, customers can save quotes and share them with selected recipients via e-mail or directly continue to booking.
Upon booking, customers are informed via an email containing tracking information and an overview of the ordered service.
Shippers and consignees can complete their purchases using all common pre-paid, collect and cross-trade terms. myDHLi Quote & Book is currently available in more than 60 countries representing 98 percent of all ocean and air freight volumes.
In addition, customers may request a quote for special cargo, including dangerous goods, lithium batteries and non-stackable cargo, which is provided in a separate email from DHL.
The new myDHLi Quote & Book saves time for customers and helps them take the right decisions in terms of transport mode and transit time.