Delta Cargo appoints new Operations and Customer Experience managing director

Aug 17, 2018: Rafael Figueroa is the new managing director - Cargo Operations and Customer Experience of Delta Air Lines Cargo, a role previously held by Julian Soell.

Effective this fall, Rafael will transit from Aeromexico Cargo to Delta Cargo to lead a team of over 1,600 employees, managing Delta's worldwide cargo operation to deliver industry-leading customer service.

With twelve years in the airline industry, Rafael most recently served as vice president for Aeromexico Cargo, with prior roles as vice president - Ground Handling for Aeromexico and as chairman of the Board for SkyTeam Cargo Alliances.

This appointment is part of an international talent exchange programme between Delta and Aeromexico, which aims to share best practices and skills across all areas of the business.

“Rafael brings extensive experience to Delta - not only through his knowledge of the cargo and ground handling industry, but also through his understanding of the Latin America market,” said Shawn Cole, vice president, Delta Cargo.

“With his familiarity of Aeromexico, we will also be able to deepen and strengthen the cargo joint cooperation agreement (JCA) between Delta and Aeromexico, as well as continue the momentum of providing industry leading operations and customer service.”

The JCA between Delta and Aeromexico allows customers to work with either carrier to transport cargo across a broad network of flights and joint trucking options. Delta and Aeromexico Cargo have ten co-located warehouses and the two companies are implementing joint sales and marketing initiatives in both countries.