CH Robinson unveils new self-service technology for small business customers

Nov 14, 2019: CH Robinson has introduced Freightquote by CH Robinson, a self-service technology offering with multimodal shipping options for small business customers for improved savings, reliability and visibility. The web-based, mobile-responsive offering is specifically designed to streamline the shipping process and allow small business customers to book freight without any shipping knowledge or expertise without even having to sign up.

“Our research shows that small business shippers want ease of use and peace of mind when booking their shipping, which is exactly what Freightquote by CH Robinson’s technology is designed to do,” said CH Robinson president and CEO Bob Biesterfeld. “Customers are guided through a simple, transparent process that allows them to make the best shipping decision for their small business.”

With the entry of a few basic details, customers can compare competitive rates from high quality carriers 24 hours a day, seven days a week. They can go online with their phone, tablet or computer to book their LTL or Truckload freight, track shipments, get proactive notifications and pay with a credit card.

“Through an initial pilot period, we’ve already served the needs of thousands of small business customers,” Biesterfeld said. “This is only possible because of the unmatched scale, information advantage and industry-leading technology of the C.H. Robinson network.”

The technology was built by supply chain experts collaborating with small business owners on the features, design and user experience. Its foundation is the CH Robinson Navisphere global technology platform, which connects the company’s entire network of 200,000 companies to provide customers with greater supply chain efficiency, real-time insights and visibility.

CH Robinson is committed to investing $1 billion in technology over the next five years, doubling its previous $1 billion investment in technology over the last 10 years.