CEVA launches airline baggage return service

OCT 21, 2015: CEVA Logistics has introduced a new service at Muscat International Airport in Oman to return lost or mishandled baggage to passengers travelling to the Gulf state. It has opened a dedicated desk in the main arrivals hall of Oman’s principal airports which will serve customers 24/7, 365 days of the year.

“Under an exclusive agreement with Oman Airports Management Company (OAMC) CEVA will operate the service on behalf of all airlines serving the country,” states Mate Szombathelyi, CEVA country manager Oman and Qatar. “Following a competitive tender we were chosen to provide a comprehensive, reliable service which all parties can rely on”.

Previously the return of lost or mishandled baggage was irregular and only provided on a twice-a-day basis at best. Effective 1 October, CEVA will collect the located bags from the handling agent and deliver them to the passenger from who they have been separated on the next available delivery.

Running for the next three years, the contract – valued at EUR 1 million – will offer at least four deliveries a day in Muscat and the surrounding area. Deliveries can also be arranged to the rest of the country.

According to Samer Al Nabhani GM, commercial operations of OAMC, “It’s always unfortunate when passengers are separated from their baggage. We believe that CEVA’s well-established local presence, experience and service offering will reunite them in an efficient, timely and well-organized manner”.