Cathay Pacific introduces virtual assistant chat bot, Vera

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Jul 13, 2017: Cathay Pacific has launched chat bot Vera – a virtual assistant to address all queries on baggage allowance or extra baggage charges on Cathay Pacific or Cathay Dragon flights. It will assist customers with queries related to check-in and cabin baggage allowance, items permitted to carry, special baggage pieces like musical instruments, etc.

Vera will also facilitate smooth handling of all inquiries pertaining to baggage allowance and provide the customers with a seamless travel experience. This facility will be available 24/7 on the Cathay Pacific Mobile application and website through ‘Let’s chat’ tab on the baggage information page.

“Baggage allowance is an important aspect for passengers. This is one such endeavour to share precise and clear information to with our customers, so there is no ambiguity. This initiative will give our customers a 24/7 access to seek immediate clarity on their queries. While baggage allowance is the first step, we look forward to implementing this feature across the entire bookings process,” said Rajesh Menon, regional sales and marketing manager, South Asia, Cathay Pacific Airways.

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