Air India to enhance passenger experience

SEP 21, 2015: National carrier Air India announced a dedicated program to offer its passengers enhanced cabin experience, with increased emphasis on improving and maintaining high standards of cleanliness and safety on its aircraft. To be managed by dedicated senior management of ED-level, immediate action will be taken on the feedback shared by the passengers, cabin crew and cabin engineers.

Senior executives will undertake surprise checks to monitor and supervise the safety and cleanliness inside and outside the aircraft. They will ensure increased servicing of equipment on-board the aircraft. A senior officer of Engineering will closely monitor cleaning service providers for quality of cleaning in the cabins. More manpower will be deployed on each aircraft for cabin upkeep.

The measures have been put in place following chairman and managing director Ashwani Lohani’s visits to all the engineering bases of the airline in the last one week, viz Mumbai, Kolkata, Delhi, Chennai, Hyderabad and Bengaluru, where he inspected facilities, procedures and got a first-hand feedback from employees and management. Lohani has expressed his endeavour to provide an enhanced experience to Air India passengers through improved On-time performance, clean cabins and pleasant staff.

Also being evaluated are cabin upholstery, curtains, carpets and in-flight entertainment system. Cabin crew and all concerned with aircraft ground operations like engineers, technicians, helpers, cleaning staff, catering and commercial staff are being sensitized to collectively ensure cabin cleanliness and maintain high standards of service, with the primary objective to make flying on Air India a memorable experience for passengers.