AFKLMP Cargo records historical spike of 60% in online bookings
Air France KLM Martinair Cargo (AFKLMP), In recent years, moved to the online portal ’myCargo’, where customers can make bookings, track & trace shipments, manage claims, and access all sorts of other services. AFKLMP aimed to cover the full customer journey in myCargo, including all relevant services; and now plans to develop a wide array of new services, which AFKLMP expects to launch in the near future.
Customers can access myCargo directly via AFKLMP’s website. The cargo carrier has also started connecting its online services directly with the systems of its customers, via API technology. This direct connection makes it very easy for customers to make bookings and access other services, ensuring great efficiency and optimum time-to-market.
AFKLMP is also exploring further connectivity with stakeholders in the logistics value chain, including third party-portals.
The percentage of online sales has increased rapidly in recent years. Faced with the challenges of the corona crisis, it is essential to offer timely logistics solutions, based on customers’ commercial needs. There is clear evidence that our online proposition is meeting the customers’ demands. In June, AFKLMP recorded online bookings above 60 percent for the first time. In the US, the cargo carrier’s online sales percentage was over 50 percent, which is an all-time record! Visits to myCargo portal were up 40 percent in the past two months.
Driven by the customer demand, AFKLMP Cargo has been able to keep expanding its cargo network via its hubs at Paris Charles de Gaulle and Amsterdam Schiphol.
Recently, AFKLMP Cargo resumed flights between Paris CDG and Vancouver, Toronto, San Francisco, Miami and Santiago de Chile. The cargo carrier also resumed operations between Amsterdam Schiphol and Washington DC, San Francisco, Vancouver and Calgary.
Last week, AFKLMP Cargo added Paris to Lima and Amsterdam to Jakarta, Cartagena and Montreal. The cargo carrier will also be increasing flight frequency to numerous destinations, including Atlanta, Vancouver, Mexico City, Lima, Sao Paulo, Bangkok, Bangalore, Delhi, Réunion, Fort-de-France, Pointe-à-Pitre and Cayenne.
AFKLMP Cargo network offers 534 weekly frequencies to 93 unique long-haul destinations. GertJan Roelands, SVP of sales & distribution at AFKLMP Cargo: “At Air France KLM Martinair Cargo, we will keep striving to enhance the service we offer customers, regularly adding new destinations and frequencies to our cargo network and enhancing our range of digital services. Our ambition is to offer an optimum customer experience and to be industry leader in this regard.”