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able customer services team, and our digital
communication channels, we carry out a
continuous and transparent communication
during each phase of the contact we have
with our customers.

Are different aircraft models used
for each of these services? If so,
why are these distinctly used for
each of these services?
All of our passenger and cargo aircraft can
be used for Speed & Priority Services. Thanks
to Turkish Cargo's large fleet of 386 aircraft,
we can carry shipments of our new services,
regardless of wide-body or narrow-body.

What kind of role does SMARTIST
have to play for these services?
Our ability to meet changing customer ex-
pectations with Turkish Cargo's infrastruc-
ture investments and operational compe-
tence lies behind our service quality. All of
these new services have been designed
in such a way that our customers can get
maximum benefit from the capacity and
technological infrastructure of our facility,
SMARTIST.
In line with this goal, Turkish Cargo's new
hub at Istanbul Airport, SMARTIST, is among
the largest hubs in the world. SMARTIST was
built as a high-end, product and customer
focused facility. Turkish Cargo’s SMARTIST
facility, which will provide a capacity op-
portunity of 2 million tonnes on annual basis
at the first phase, will achieve a capacity of
4 million tonnes on annual basis at an area
of 340,000m upon the completion of the
2
second phase.
SMARTIST facility has been equipped
with Industry 4.0, Logistics R&D, Innovative
studies and technological infrastructure.
Technologies such as Automatic Storage
framework, we see a lot of critical aircraft With the TK URGENT service, Turkish Cargo and Retrieval System and Robotic Process
on ground (AOG) and Rig Down shipments aims to facilitate customers shipping in their Automation, the facility carries Turk-
moving with this service. automotive and most urgent situations and offer rapid and ish Cargo's unique service quality much
high-tech shipments are also regular users of efficient transfer times. further in terms of operational speed and
the Urgent services. This team works on a 24/7 basis with you, quality. These brand-new systems use
monitor your shipments end-to-end, and their own artificial intelligence to optimise
TK URGENT ensures coordina- work coordinated with all of our internal their movements, resulting in minimisa-
tion for your shipments under the teams from reservation to after-sales stages. tion of any intervention by employees and
surveillance of the 24/7 accessible In addition to that, the team uses a com- therefore enhancing the quality of service.
TK URGENT team at SMARTIST bination of internal operational and flight The new facility of Turkish Cargo addresses
throughout the journey from the management systems in order to track and the needs of the market and maximises
point of departure to the destina- manage systems and they are constantly in customer satisfaction by ensuring that
tion. Can you comment on how this contact with outstations and local operating all cargo processes, from acceptance to
is managed, particularly when it systems. Thanks to our services such as the delivery, are carried out with the highest
comes to critical shipments? end-to-end process monitoring, 24/7 avail- possible standards of quality. 

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