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roles have long been the norm. Lufthansa
                                                                             Cargo is actively working to change this
                                                                             dynamic, setting notable standards in
                                                                             gender diversity. “We have an overall
                                                                             share of women of 31% in the company,
                                                                             especially at the leadership level,” Voegele
                                                                             highlights, “with 33% female leaders at
                                                                             the top management level.” Although
                                                                             this progress is promising, she recognises
                                                                             there’s still work to be done. "The industry
                                                                             still reflects a more male-dominated
                                                          Behind every       culture from the past, and there’s work to
                                                                             be done to foster greater gender diversity
                                                     shipment, there’s       at all levels,” she acknowledges.
                                                                               For many companies, the focus is
                                                     a team of people        not just on present challenges but on
                                                    working tirelessly,      preparing future leaders. At dnata, Rachel
                                                                             Douglas and Adele Johnson are spear-
                                                     often around the        heading projects that empower women
                                                                             and promote inclusive leadership globally.
                                                      clock, to ensure       This includes “unconscious bias and inclu-

                                                         cargo moves         sive leadership training” for global leaders,
                                                                             with a focus on supporting women’s
                                                   seamlessly across         journeys into leadership roles. Douglas
                                                                             believes these initiatives will allow dnata
                                                        borders.             to retain and develop women, ensuring
                                                                             that diverse voices remain at the forefront
                                                           Antonia Ambrozy
                                                                 Freightos   of the company’s future.
          handling and customer service to techni-                             Talking about training programmes,
          cal roles on the flight deck.     SKY Express, shared how the company in-  Steffen Treiber, SVP Airfreight, DHL Global
                                            tegrates young talent into data-driven roles   Forwarding, Asia Pacific, said, “We have
          Diversity as a pathway to         to keep up with industry changes. “We are   structured upskilling programmes such
          innovation                        engaging young people in our marketing   as Certified and our HR portal, MyTalent-
          At Avianca, diversity is about more than   departments to do our data analysis, data   World, offers functional, thematic and
          policy — it’s integral to fostering an inclu-  analytics for anything that involves passen-  personal development training pro-
          sive work culture where every employee   gers, fares, and images,” she said.  grammes. As a group, we invested €216
          feels seen and valued. Julian Solorzano,   To make this shift successful, Christidi   million in staff development last year,
          Manager of Diversity, Equity, and Inclusion   highlights the need for a collaborative ap-  while employees invested in 4.7 million
          at Avianca, captures this sentiment well:   proach, bringing together both young and   hours of combined training time. Also, to
          “D&I is about happiness. It’s about belong-  older employees in an ongoing learning   become an employer of choice, we run
          ing, and it’s about identity.” Solorzano’s   journey. “We needed to employ people that   an employee survey every year where
          message at the IATA Forum encouraged   can actually help us employ the right peo-  employees anonymously rate the leader-
          other companies to build workplaces that   ple into the industry,” she stated. By doing   ship team on various factors. They are also
          celebrate diverse identities and foster   so, SKY Express aims to create a seamless   encouraged to share rooms for improve-
          inclusive leadership. “I invite all companies   blend of experience and innovation that will   ment, and the leadership team reviews
          to invest in awareness, inclusive leader-  support the industry’s digital future.  these and takes the necessary steps to
          ship, and building an inclusive environ-  “Technology has helped air cargo   address their concerns.”
          ment for everyone,” he said, emphasising   professionals turn challenges into op-
          that this investment is essential for a   portunities, from real-time tracking to AI-  A people-first agenda in
          thriving, engaged workforce.      driven efficiency models,” said Ambrozy,   aviation
                                            underscoring how innovation enhances   Even amid economic and technological
          Bridging generational divides     customer experience.             challenges, aviation leaders are plac-
          through AI and data                                                ing the well-being and development of
          In a world increasingly driven by digital   Empowering leaders for   employees at the heart of their strate-
          transformation, bridging generational   tomorrow                   gies. “Our most valuable asset has always
          divides is essential for progress in air cargo.   Inclusivity is an evolving priority in the   been, and will always be, our people,”
          Vassiliki Christidi, Group General Manager at   air cargo sector, where male-dominated   Marjan Rintel, President and CEO of KLM,

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