Page 24 - The STAT Trade Times August 2024 for Website

specialreport

Strassen of time:matters. "Whenever the
best matching donor for an unrelated
hematopoietic stem cell (HSC) transplan-
tation is found, the question is who can
guarantee fast and safe stem cell trans-
portation to the patient. As the global
expert for high-performance logistics,
time:matters develops customised
transport solutions for highly sensitive
and urgent products such as stem cell
courier services.
In the event of "In the field of stem cell courier ser-
unexpected delays the vices, major international registries and
transplantation centres have been relying
courier, Air Partner OBC on our expertise since 2009. Strict courier
selection and training, continuous pro-
24/7 desk and customer cess optimisation and zero-error tolerance

will be in communication. display our aspiration for excellence in the
service of the patients’ health.
A solution will be found, "Our dedicated stem cell team con-
ducts several thousand international HSC
and the most important transports per year. For each mission, we
aspect is that the select trained expert couriers such as
former pilots and flight attendants. Our
customer is kept updated global courier centre network ensures op-
timal coverage for each mission in terms
with the situation and all of urgency, flexibility, and local specifics.
"We provide a multilingual dedicated
possible outcomes stem cell team available 24/7/365 for fast
and options. response even for short-term requests.
They are responsible for end-to-end
Oliver Giesen planning and coordination of each
Air Partner mission. They consider regulatory and
time:matters. "The OBC reports the prob- customer-specific standards and are
lem, and together they find solutions like well-connected with major international
rebooking flights or arranging alternative and domestic registries, collection facili-
transport, ensuring minimal disruption. ties and transplant centres.
Customers will be informed accordingly. "The team handles unforeseeable
Our operational team is available 24/7 irregularities (delays, weather, strike etc.)
and can seamlessly switch between our and are in constant contact with the
other time-critical transport solutions stem cell couriers. Each individual leg of
products as needed. the journey, every step the couriers
"We ensure confidentiality and discre- take between the collection
tion for sensitive shipments by non- centre and the recipient
disclosure agreements (NDAs) with all our is planned meticulously
partners, including our on-board couriers, in advance. Twice! If,
using strict access controls, secure for example, a flight
packaging, training, and advanced track- is cancelled due to a
ing systems. In addition, we follow strict strike, an alternative is
confidentiality protocols, and we adhere already booked.
to all relevant regulations and industry "Our service is
standards for confidentiality and security." transparent and
reliable: The team
Stem cell focus provides an ideal
Every year, more than 50,000 people transport plan-
worldwide look for a suitable stem cell ning and optimal
donor outside their own family, says zur courier selection,
22 | AUGUST 2024 www.stattimes.com