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Cargo Airline Dashboard, which provides
                                                                             airlines with visibility to nearly real-time
                                                                             industry data, as well as airline-specific
                                                                             lane-level insights, like sophisticated
                                                                             data on customer price sensitivity, how
                                                                             soon before departure customers book
                                                                             or cancel, data on origins and destina-
                                                                             tions, and other market trends. Our
                                                                             Airline Dashboard  also pulls data from
                                                                             the Freightos Air Index (FAX), our new
                                                                             benchmarking air cargo spot price index
                                                                             that is published daily to provide indus-
                                                                             try stakeholders with an all-in spot rate
                                                                             across multiple weight breaks and over a
                                                                             dozen trade lanes,” said Levine.
                                                                               Stakeholders are adopting technology
                                                                             because it is thought to deliver supply
                                                                             chain uniformity, adherence, and precise
                                                                             performance as needed by consumers,
                                                                             and it is also sustainable.
                                                                               “We have invested a lot in our Digital
                                                                             Suite, a comprehensive set of digital
                                                                             tools which help our customers on
                                                                             different areas, like ULD management,
                                                                             tracking ULDs and a digitalized repair
                                                                             processes that is done by different par-
                                                                             ties involved in the FindmyULD App. In
                                                                             the future, we see more digitised pro-
                                                                             cesses and we call this the "uberization"
                                                                             of the air cargo industry,” said Elfring.
                                                                               “IAG Cargo has recently made substan-
                                                                             tial technological investments to support
                                                                             our transformation plans. One significant
                                                                             investment involves the implementation
                                                                             of a new Material Handling System at
          streamlining technology plays a vital role                         our Madrid hub – which enhances
          in market growth.                                                  efficiency and automation of cargo
            There are various technological            To tackle issues      handling processes.
          advances that will help the air freight                              Additionally, we are in the process of
          industry run more efficiently and cost-  regarding the strain      moving to a cloud-first approach, we ex-
          effectively. Greater advancements in    on the global supply       pect 100% of our applications to be mi-
          connection and visibility will be facilitat-                       grated to cloud environments in the near
          ed by the digitisation of the underlying   chain and subsequent    future. This cloud migration provides us
          data critical to the sector in the future,                         with scalability, flexibility, and improved
          including the implementation of dynam-  surge in international     data accessibility.
          ic pricing and the leveraging of artificial   eCommerce after the    We will continue to invest in our
          intelligence (AI) for additional savings in                        digital platforms, with ongoing enhance-
          many possible areas of air cargo.    pandemic, IAG Cargo is        ments to our online booking capabilities
            “WebCargo is always investing in ways                            throughout 2023 and into 2024. We are
          to create value for carriers and forward-  leveraging technology in   witnessing a growing customer adoption
          ers. Two recent developments include     several ways.             of digital booking services across our
          the enablement of interlining between                              global network, further emphasising the
          carriers directly on the WebCargo                 John Cheetham    importance of our technological invest-
          platform, and the launch of the Web-                   IAG Cargo   ments,” said Cheetham. 

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