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Cargo Airline Dashboard, which provides
airlines with visibility to nearly real-time
industry data, as well as airline-specific
lane-level insights, like sophisticated
data on customer price sensitivity, how
soon before departure customers book
or cancel, data on origins and destina-
tions, and other market trends. Our
Airline Dashboard also pulls data from
the Freightos Air Index (FAX), our new
benchmarking air cargo spot price index
that is published daily to provide indus-
try stakeholders with an all-in spot rate
across multiple weight breaks and over a
dozen trade lanes,” said Levine.
Stakeholders are adopting technology
because it is thought to deliver supply
chain uniformity, adherence, and precise
performance as needed by consumers,
and it is also sustainable.
“We have invested a lot in our Digital
Suite, a comprehensive set of digital
tools which help our customers on
different areas, like ULD management,
tracking ULDs and a digitalized repair
processes that is done by different par-
ties involved in the FindmyULD App. In
the future, we see more digitised pro-
cesses and we call this the "uberization"
of the air cargo industry,” said Elfring.
“IAG Cargo has recently made substan-
tial technological investments to support
our transformation plans. One significant
investment involves the implementation
of a new Material Handling System at
streamlining technology plays a vital role our Madrid hub – which enhances
in market growth. efficiency and automation of cargo
There are various technological To tackle issues handling processes.
advances that will help the air freight Additionally, we are in the process of
industry run more efficiently and cost- regarding the strain moving to a cloud-first approach, we ex-
effectively. Greater advancements in on the global supply pect 100% of our applications to be mi-
connection and visibility will be facilitat- grated to cloud environments in the near
ed by the digitisation of the underlying chain and subsequent future. This cloud migration provides us
data critical to the sector in the future, with scalability, flexibility, and improved
including the implementation of dynam- surge in international data accessibility.
ic pricing and the leveraging of artificial eCommerce after the We will continue to invest in our
intelligence (AI) for additional savings in digital platforms, with ongoing enhance-
many possible areas of air cargo. pandemic, IAG Cargo is ments to our online booking capabilities
“WebCargo is always investing in ways throughout 2023 and into 2024. We are
to create value for carriers and forward- leveraging technology in witnessing a growing customer adoption
ers. Two recent developments include several ways. of digital booking services across our
the enablement of interlining between global network, further emphasising the
carriers directly on the WebCargo John Cheetham importance of our technological invest-
platform, and the launch of the Web- IAG Cargo ments,” said Cheetham.
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