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ramp handling for arriving and departing
aircrafts, late priority dispatch from stor-
age facilities to the aircraft, a dedicated,
upgraded perishables centre in Abu Dhabi,
temperature-controlled storage facilities,
shipments transported from aircraft to stor-
age facilities on priority basis, and robust
contingency process and procedures to
mitigate the risk of operational failures and
temperature excursions. throughout their journey, and follows strict
"By offering state-of-the-art solutions protocols to control the temperature of
such as temperature-controlled containers, perishables shipments.
thermal blankets and specialised packag- "Being IATA CEIV Fresh-certified demon-
ing, Etihad Cargo ensures the integrity and strates Etihad Cargo’s compliance with the
efficacy of products. Etihad Cargo utilises IATA Perishable Cargo Regulations (PCR), en-
specialised breathable thermal covers to suring food safety, reducing waste, reinforc-
help mitigate environmental risks associated ing trust and enabling us, in partnership with
with environmental conditions outside of our customers, to implement best practices
temperature-controlled cool rooms such as across all required cold chain solutions."
the ambient temperature as perishable cargo
is being transported from our aircraft to our We are heavily Tech innovations,
dedicated temperature-controlled facility." dedicated solutions
Customers find Cathay Fresh highly reli- involved in protein Kuehne+Nagel works closely with several
able, and Cathay Cargo is proud to learn that organisations including shippers and manu-
customers are well assured of our quality substitutes such as facturers of temperature sensitive products.
service and timely delivery of their fresh plant-based products, "In addition, Kuehne+Nagel has developed
produce in the best conditions available, says a platform called myKN which has the ca-
Siddhant Iyer, Head of Cargo Markets and and see continued pability to show users, as an example, their
Customer Solutions, Cathay Cargo. "Know- CO2 footprint. We are also working with a
ing that customers constantly seek better development from significant producer to reduce food wast-
management over critical control points, we multiple countries in age from post-harvest to end consumer.
have begun to use cool dollies on selected This has involved growers, transporters, air-
perishable commodities at our Hong Kong this area. lines and retail units. Kuehne+Nagel under-
hub to protect highly sensitive shipments stands the relevance and our responsibility
from the extreme tarmac environment. Dennis Verkooy in sustainability, not only in perishables but
Service enhancement on both procedures Kuehne+Nagel through all levels in the organisation and we
and infrastructure will be a constant effort the agenda to be rolled out to all stations will continue to be active and visible around
while Cathay continues to uphold IATA CEIV soon,” says Verkooy. this topic,” says Verkooy.
Fresh standards and work towards becoming Kuehne+Nagel has been able to get Cathay Cargo provides Ultra Track service
one of the world’s greatest customer-centric 31 stations FreshChain attested with an as a value-added option to Cathay Fresh
air cargo service brands." additional seven in progress. Verkooy adds: shipments, which offers enhanced data
"As we started to deploy certifications, we visibility for both customers and Cathay staff
Training is key prioritised to certify the main stations where throughout the shipment journey using
Kuehne+Nagel has initiated special train- we move the most volume first, and after Bluetooth technology, adds Iyer. "With near
ing for employees handling perishables. that rolling out other parts of the network real-time data, not only can customers keep
“The quality, safety, health & environment to keep the service standardised across all track of shipping environment conditions
(QSHE) specialists / managers undertake the active perishable stations. At this mo- and locations, Cathay Cargo operation
training provided by Kuehne+Nagel’s ment, our attested stations hold 85 percent teams can also stay ahead of shipment
Quality Expert Team Food (QETF – a multi- of our total volume, affirming the rationale statuses and provide 24/7 response to any
disciplinary global expert team) at various to introduce internal standards." customer queries via live chat."
levels depending on the role and responsi- Etihad Cargo follows stringent food safety To meet growing demand, Etihad Cargo
bilities. The training materials are regularly management protocols with the Hazard launched a new cool chain facility that will
reviewed to ensure best practice and that Analysis Critical Control Point (HACCP) double its cool chain storage capacity in
the content is up to date for food storage methodology. Panza says: "Every member the Abu Dhabi hub. "Our new cool chain
and distribution – (Last revision within past of Etihad Cargo’s team receives extensive centre will also provide smooth transfers
12 months). The QETF has also completed training as highly-trained staff are essential to Etihad Cargo’s FreshForward truck fleet
training on food safety culture which is on to maintaining the quality of perishables when products need to be delivered in the
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