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North America & Canada                                             in collaboration with various surrounding
          Compared to Europe, the chaos in North                             municipalities, chambers of commerce, etc.
          America was slightly contained. Even then,                         The employee experience is elevated given
          US airlines have reportedly cancelled more                         the many off-terminal services available on-
          than 21,000 flights or about 2.7 percent of                        site at Edmonton’s Airport City Sustainability
          the scheduled total flights. This may be                           Campus, including a shopping mall, several
          chalked up to many US airlines like Ameri-                         entertainment options, restaurants, fast
          can, Delta, United, and SouthWest having                           food services, and much more. The positive
          begun their recruitment process back in the                        living environment in the Edmonton region
          middle of 2021.                                                    also contributes to a pool of available and
            However, airlines in America  cancelled   Candidate retention    willing talent with relatively high wages,
          nearly 700 flights in a single day in the US in                    low-income taxes, no provincial sales tax,
          late June after they were unable to handle   has now become        and affordable house prices.”
          the surge in travel demand, and lack of   even more important        According to a report by analytics firm
          staff, pilots, and crew. The public holidays                       Data Wazo, some 54 percent of flights to
          of Memorial Day (May 29) and July 4, both    than it ever was      the four largest Canadian airports were
          of which are federal holidays for Americans,                       bumped off schedule, in the seven days
          saw a scarcity of pilots and added more   before for logistics     between June 22 and 28. More than 44 per-
          chaos to the current situation.            and supply chain        cent of the 4,815 flights were delayed while
            American aviation is also faced with a                           8.5 percent were scrapped altogether.
          pilot shortage, even as layoffs coupled with   today and for aviation   Despite e-commerce volumes surging
          a slower rate of training and licensing have                       across the US and Canadian airports, the
          made many major airlines trim capacity and   in particular.        shortage of ground handling staff held back
          rethink growth. While things in the US are           Kim Winter    their growth potential.
          expected to improve post the Labour Day,    Logistics Executive Group  “The pandemic has accelerated e-
          chaos may soon ensue come Thanksgiving                             commerce growth by 5-10 years, but the
          and Christmas time, say experts.  Covid protocols, and stressful work environ-  pandemic also exposed a lot of deficiencies
            Canadian carrier Air Canada in June said   ments are also forcing aviation employees   in cargo handling. Many believe that cargo
          that it will be forced to make meaningful   to quit and turn their backs on the sector.   handling, a key area in the life of airport op-
          cancellations of flights in July and August   However many airports have also managed   erations, is not merely a Covid problem but
          and that it would slash 15% of its flight   to buck the trend, like Edmonton Interna-  rather one that has been there from before,”
          schedule in this time period.     tional Airport (YEG) in regards to overall   Milton de la Paz, VP of airline relations and
            Meanwhile, Canadian carrier WestJet   cargo operations.          cargo service development at Dallas/Fort
          Airlines also said it will operate 25 percent   ‘Preparedness’ for peak season worked   Worth International Airport (DFW), report-
          fewer flights than in 2019 levels. Toronto   wonders for YEG, shares Mammen   edly told a publication.
          Pearson International, Canada’s busiest air-  Tharakan, Director, E-Commerce, Cargo &
          port experienced delays and flight cancel-  Aviation Real Estate at YEG. He said, “Our   Australia
          lations owing to staff shortages. Montreal’s   partners have been in a continuous state   Weather conditions, school holidays, and
          airport was also reportedly contemplat-  of hiring, onboarding, training, but I would   staff shortages also kept Australian airports
          ing reductions to both “frequencies and   say, well over a 100 staff were hired in the   under duress. Incidentally, the ground crew
          destinations”.                    last year alone. Further, the airport author-  from Emirates-owned dnata, which pro-
            Apart from pilot shortage, strikes over   ity supported the hiring efforts of our   vides handling for 20 odd airlines, also took
          exhausting work schedules and pay and   partners by hosting job fairs in advance of   the first step to industrial action recently
                   benefits by pilots, stringent   anticipated peaks and promoted open roles   and announced that they will apply with





















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