AI will alter logistics, finds Freightos survey

Our survey was incredibly clear that AI is not just a tech buzzword with a full 96% of respondents believing it will impact logistics. However, it also shows that we’re barely at Day 1; only 7% of respondents are actually using AI with another 7% testing it: Eytan Buchman, Freightos

Only 5% of logistics professionals – all of them SMBs – think AI is all hype with more than half anticipating AI to have a major impact on the industry and 43% expecting a more limited impact.

In terms of impact on headcount, most (53%) expect a limited headcount reduction due to AI while 31% expect a significant reduction. Enterprise businesses expect a stronger AI impact on headcount than SMBs with 38% expecting significant reductions and 55% expecting minor reductions.

Most logistics providers and managers expect to leverage AI for pricing (64%) and customer service (56%) automation in the future with about half anticipating using AI in operations (51%) and others for sales functions (35%) or software engineering (24 %).

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